Technical Project Manager (CRM, Telephony)

Qatar Insurance Company; Doha; Remote; QAR 328,000 - 473,000; Full time

Benefits offered by this job

Relocation support

Remote health insurance

USD salary payouts

Job summary

Qatar Insurance Company (QIC) seeks a Technical Project Manager to lead the development and integration of corporate telephony with our CRM. You will drive end-to-end projects, coordinate with external vendors, and ensure schedules, SLAs, and risks are managed effectively.

The role requires strong experience in telephony, CRM integrations, and working with international partners. Remote-friendly environment with opportunities for relocation to Doha and a global team.

Qualifications

• Experience leading technical/integration projects.
• Experience working independently with IT vendors and contractors.
• Solid understanding of telephony and call/contact center processes.
• Understanding of SIP/VoIP sufficient to communicate with technical specialists.
• Experience with integrations: CRM, REST API, Webhooks, external services.
• Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting.
• Ability to manage timelines, risks, dependencies, and ensure commitments are met.
• English for working with international vendors.

Responsibilities

• Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch.
• Gather and align requirements between business, IT teams, and vendors.
• Manage external suppliers: timelines, commitments, SLAs, risks, and escalations.
• Coordinate the work of CRM, infrastructure, and other internal teams.
• Participate in the evaluation of technical solutions and integrations.
• Organize testing and acceptance of the solution.
• Verify the correctness of key scenarios and CRM integration.
• Organize documentation and knowledge transfer from the vendor.

Skills

Project leadership

Vendor management

SIP/VoIP knowledge

CRM integration

Requirements gathering

Communication with international teams

Tools

CRM

REST API

Webhooks

Job description

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We are looking for a Technical Project Manager to lead projects on the development of corporate telephony and its integration with our CRM. We need a strong PM who can run technical projects end-to-end, work with external vendors, and understands the specifics of contact center solutions.

Responsibilities

• Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch
• Gather and align requirements between business, IT teams, and vendors
• Manage external suppliers: timelines, commitments, SLAs, risks, and escalations
• Coordinate the work of CRM, infrastructure, and other internal teams
• Participate in the evaluation of technical solutions and integrations
• Organize testing and acceptance of the solution
• Verify the correctness of key scenarios and CRM integration
• Organize documentation and knowledge transfer from the vendor

Requirements

• Experience leading technical/integration projects
• Experience working independently with IT vendors and contractors
• Solid understanding of telephony and call/contact center processes
• Understanding of SIP/VoIP sufficient to communicate with technical specialists
• Experience with integrations: CRM, REST API, Webhooks, external services
• Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting
• Ability to manage timelines, risks, dependencies, and ensure commitments are met
• English for working with international vendors

We offer

• Long-term service agreement contract with QIC with 3 months probation period
• We are diverse — our digital nomads work remotely from 25+ different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
• Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
• Performance reviews are conducted twice a year, with the possibility of a raise
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

Language classes

Master communication. Learn English, Arabic—or any second language of your choice.

Meeting with experts

Stay sharp with sessions on investing, mental wellbeing, and intercultural communication.

Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops.

QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support.

Relocation support

We’ll cover agency fees and provide hands-on support throughout your transition.

Remote health insurance

Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.

Tax consultations

We’ll guide you through the complexity of local and international tax rules.

Save with perks from Qatar Airways, Turkish Airlines, and Doha hotel partners via our Employee Privilege Program.

USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED—whichever fits your setup best.

Recognized for Workplace Excellence

These honors reflect our commitment to building an inclusive, empowering, and people-first culture across everything we do

Certified as a Great Place to Work® in Qatar for 2025–2026, based on employee feedback and our focus on trust, collaboration, and belonging

Future Workplace Awards – Employer of the Year

Shortlisted for Employer of the Year at the 2025 Future Workplace Awards for building an inclusive, empowering workplace

Technologieswe work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market