Team Lead Account Management

Delivery Hero; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Talabat, part of Delivery Hero Group, seeks an Account Management Team Lead to coach a team of account managers and drive growth for partner restaurants. You will manage key partners while leading by example with your own portfolio, aiming to expand business and profitability.

Join a fast-paced environment where you will set strategies, monitor performance, and collaborate with cross-functional teams to optimize the partner experience and revenue opportunities.

Qualifications

• 5+ years of experience in sales or account management.
• Demonstrated ability to manage a transactional deal cycle.
• Strong ownership and dedication to results.
• Creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.
• Must be a native Arabic speaker.

Responsibilities

• Coach a team of account managers to build long-term partner relationships.
• Personally manage key restaurant partner accounts and grow their business.
• Ensure targets are met and drive efficiency across the team.
• Develop and implement account management strategies to maximize partner revenue.
• Prepare regular reports on team and account performance for senior management.
• Collaborate with cross-functional teams to address partner concerns.

Skills

5+ years in sales/AM

Transactional deal cycles

Ownership & dedication

Creative sales tactics

CRM familiarity (Salesforce)

Google Apps proficiency

Native Arabic speaker

Tools

Salesforce

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As anAccount Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Key Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness..
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team’s goals

Qualifications

Have a passion for sales

• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.
• Must be a native Arabic speaker.