Server (Five-Star Hotel Restaurant Bar)

PromoQ; Doha; On-site; QAR 36,000 - 54,000; Full time

Job summary

PromoQ in Doha, Qatar is seeking a Restaurant Server to provide excellent customer service and ensure a pleasant dining experience. You will take orders, relay requests and dietary considerations, deliver meals, process payments, and help with table maintenance.

The role emphasizes speed, accuracy, and a friendly demeanor in a fast-paced environment. You will assist with hosting and cashier duties, and may help with third-party deliveries when needed.

Qualifications

• Customer service and multitasking are essential.
• Strong interpersonal and communication skills.
• Excellent organizational abilities.
• Ability to memorize menu items and upsell.
• Physical stamina to stand and walk during shifts.

Responsibilities

• Greet customers and answer questions about the menu.
• Take and relay food and drink orders.
• Deliver orders and check on guests throughout service.
• Process payments and close checks.
• Maintain cleanliness and setup of tables.
• Seat guests for dine-in and assist with 3rd party deliveries as needed.
• Cross-sell products and introduce new items.
• Resolve complaints and provide information as needed.

Skills

Customer service

Multitasking

Interpersonal skills

Effective communication

Excellent organizational skills

Exceptional customer service

Job description

Restaurant Server should provide excellent customer service and an enjoyable dining experience for our guests. In this job, you will primarily take orders from customers, paying attention to any special requests or dietary restrictions, and then deliver their food and drinks. You also clear the table when customers are finished and process their payment. You will be responsible for maintaining the cleanliness and overall appearance of the restaurant, and resolve any complaint to the best of your ability, or properly upscale to your supervisor. You will assist the Host/Cashier with any duties related to 3rd party delivery whenever needed.

Responsibilities:

• Greet customers and answer any questions they have about the menu
• Explain daily specials and take food and drink orders
• Put orders in and deliver food and drinks to customers
• Process checks and payments
• Help clean the table for the next customer
• Complete side work as needed
• Seat guests if dine in
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Close out the till and consolidate all payments with balanced cash at the end of shift.

Requirements:

• Customer service, multitasking, and interpersonal skills
• Ability to memorize and recall menu items
• Physical stamina to work on your feet throughout your shift
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.