Head Waiter

Power International Holding (PIH); Qatar; On-site; QAR 67,000 - 89,000; Full time

Job summary

Power International Holding (PIH) in Qatar seeks an experienced restaurant supervisor to oversee waitstaff, ensure service standards, and deliver exceptional guest experiences. You will train staff, manage seating and reservations, and coordinate with kitchen and bar to ensure timely service.

Lead a cohesive team, uphold cleanliness and safety, and drive upselling opportunities to boost revenue. This role requires strong leadership, organization, and problem-solving skills for a high-volume

Qualifications

• Thorough understanding of the restaurant's menu offerings and dietary considerations.
• Excellent interpersonal and communication skills to provide exceptional customer service and handle inquiries.
• Strong leadership to oversee waitstaff, delegate tasks, and maintain a cohesive team.
• Organizational skills to manage reservations, seating, and service flow during busy periods.
• Problem-solving abilities to address issues during service, delays, or complaints.

Responsibilities

• Oversee the performance of waitstaff, assigning duties, and ensuring service standards are upheld.
• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing inquiries promptly.
• Train new staff on service procedures, menu knowledge, and customer interaction.
• Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and events.
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks.
• Address customer complaints with tact and diplomacy to resolve issues.
• Ensure dining areas are clean and presentable at all times.
• Encourage upselling of menu items and promote specials to increase revenue.
• Oversee cash handling including payments, change, and end-of-shift reconciliation.
• Complete administrative tasks such as reports, reservations management, and updating seating charts.

Skills

Customer service

Leadership

Communication

Training

Scheduling

Upselling

Cash handling

Problem solving

Guest relations

Team supervision

Education

Diploma in Hotel and Restaurant Management

Job description

Job Roles & Responsibilities

Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.

Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.

Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.

Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.

Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.

Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.

Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.

Encourage upselling of menu items and promote special offers or promotions to increase revenue.

Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.

Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Additional Job Roles & Responsibilities

Additional Responsibilities 3

Job Knowledge

Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.

Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.

Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.

Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.

Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Resilience

Quality

Leadership

Quality and Safety L2

Food Safety and Sanitation L2

Product and Service Knowledge L2

Agility

Adminstrative Services L2

AI Fluency

Guest Relations L2

Education

Diploma in Hotel and Restaurant Management or Food and Beverage related course