Senior Travel Experience Architect

Power International Holding (PIH); Doha; On-site; QAR 67,000 - 134,000; Full time

Job summary

The role covers coordinating holidays, negotiating with vendors, creating tailored itineraries, managing budgets, solving issues, handling travel documents, and maintaining up-to-date knowledge of travel trends and regulations to ensure high client satisfaction.

Qualifications

• Comprehensive understanding of travel destinations, attractions, culture, and accommodation options.
• Proficiency in travel industry practices, trends, regulations, booking systems, travel insurance, and visa requirements.
• Excellent interpersonal and communication skills to interact with clients and provide recommendations.
• Strong organizational skills to manage multiple client bookings and itineraries.
• Ability to troubleshoot issues and implement timely solutions for smooth travel experiences.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Responsibilities

• Coordinate and plan holiday packages for clients, including arranging transportation, accommodations, and activities based on client preferences and budget.
• Liaise with travel vendors, hotels, airlines, and tour operators to negotiate rates, secure bookings, and ensure all arrangements meet quality standards and contractual obligations.
• Serve as the primary point of contact for clients, providing personalized assistance, addressing inquiries, and offering recommendations to enhance their holiday experience.
• Develop detailed travel itineraries tailored to each client's interests and requirements, ensuring all activities and logistics are coordinated effectively and efficiently.
• Manage holiday budgets, including estimating costs, tracking expenses, and ensuring all expenditures stay within agreed-upon limits while maximizing value for clients.
• Handle any issues or concerns that arise before, during, or after the holiday, such as flight delays, hotel issues, or itinerary changes, and implement timely and effective solutions to minimize disruptions.
• Assist clients with obtaining necessary travel documents, such as passports, visas, and travel insurance, and ensure compliance with relevant travel regulations and requirements.
• Strive to exceed client expectations by delivering exceptional customer service, anticipating their needs, and providing personalized recommendations and assistance throughout the holiday planning process.
• Solicit feedback from clients post-holiday to evaluate their satisfaction levels, gather insights for improvement, and identify opportunities to enhance the holiday planning and booking experience.
• Stay updated on travel trends, destination offerings, and industry best practices to continually improve holiday packages, services, and customer satisfaction levels.

Skills

Travel industry knowledge

Interpersonal skills

Organizational skills

Problem solving

Tools

SAP

Job description

The role covers coordinating holidays, negotiating with vendors, creating tailored itineraries, managing budgets, solving issues, handling travel documents, and maintaining up-to-date knowledge of travel trends and regulations to ensure high client satisfaction.