Senior Operations Coach & Quality Mentor

QNB Group; Doha; On-site; QAR 180,000 - 260,000; Full time

Job summary

QNB Group in Doha seeks a seasoned professional to oversee group operations risk assessment and quality controls, contributing to strategic plans and audits. You will drive continuous enhancement initiatives to improve costs, quality, and service across all units, and roll out Lean/Six Sigma standards with the Group TQM Team.

The role requires developing KPIs, budgeting, and ensuring SLA adherence while maintaining quality standards and governance across the organization.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 6 years of experience, with at least 3 years in risk assessment and quality assurance or 5 years in Operations Banking Majors.

Responsibilities

• Create/approve KPIs for performance monitoring and quality measurement.
• Implement KPI’s and best practices for Operations coaching and mentoring.
• Develop group annual budgeting process and manage projects within time and budget.
• Improve quality and efficiency, drive cost consciousness and productivity across units.
• Lead change initiatives including Lean/Six Sigma and process enhancements.

Skills

Risk assessment

Quality assurance

Operations banking

Education

Bachelor’s degree in Marketing/Banking/Finance/Accounting/Economics/Business Administration/IT

Job description

QNB Group in Doha seeks a seasoned professional to oversee group operations risk assessment and quality controls, contributing to strategic plans and audits. You will drive continuous enhancement initiatives to improve costs, quality, and service across all units, and roll out Lean/Six Sigma standards with the Group TQM Team.

The role requires developing KPIs, budgeting, and ensuring SLA adherence while maintaining quality standards and governance across the organization.