Sales Associate

Apparel Group; Qatar; On-site; QAR 28,000 - 56,000; Full time

Job summary

Apparel Group is seeking a frontline Retail Sales Associate in Qatar to represent the brand through exceptional customer service and in-store experience. You will assist customers, maintain visual standards, and promote the Club Apparel Loyalty Program to drive sales.

Responsibilities include greeting customers, guiding selections, handling POS transactions, and staying updated on product knowledge. Flexibility for extended hours during sales periods is required to meet business needs.

Qualifications

• Excellent customer service and retail experience required.
• Ability to greet customers, understand needs and explain products.
• Knowledge of loyalty programs and up-selling techniques.
• Professional appearance and flexible to extended hours during sales periods.

Responsibilities

• Greet customers and assist in selecting the right product.
• Convert window shoppers to buyers and promote the loyalty program.
• Maintain store presentation and follow brand visual standards.
• Handle POS transactions, issue receipts, refunds and process payments.
• Keep up-to-date product knowledge and stock awareness.
• Adhere to SOPs and Loss Prevention policies.

Skills

Customer service

Retail experience

Sales

GUEST selling method

Brand knowledge

Tools

POS system

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST - Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party