Junior Sales Advisor

eyewa; Qatar; On-site; QAR 33,480 - 50,220; Full time

Job summary

eyewa in Qatar is seeking a Retail Customer Service Associate responsible for exceeding sales targets and providing exceptional customer service. You will utilize various store resources to enhance the guest experience and promote brand values.

The ideal candidate has some retail or hospitality experience, is flexible with shifts, and enjoys working in a team. Responsibilities also include educating peers, resolving customer complaints, and executing store operations efficiently.

Qualifications

• 0-1 years experience in a Retail/Customer Service/Hospitality environment.
• Flexibility to work shifts/retail hours.
• Ability to execute store operations, focusing on selected functional areas.

Responsibilities

• Utilize all available store resources to meet or exceed sales targets.
• Educate peers on customer service behaviors.
• Resolve customer complaints creatively.

Skills

Customer service

Verbal communication

Sales techniques

Team collaboration

Job description

You will be responsible for

Responsibilities

• Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets
• ATV - inspiring customers across categories and upselling any product
• Conversion - showing exceptional brand awareness and welcoming customers at the store entrance
• UPT - promoting our brand to consumers by inspiring them to purchase more of our products
• Use the Eyewa GUEST EXPERIENCE to set a standard for customer service by meeting exceeding expectations
• Being well groomed by adhering to Eyewa uniform policies and standards
• Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers
• Educating your peers on how to improve their customer service behaviors by sharing your own experiences
• Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same
• Executing and maintaining the store's VM standard based on the brand's guidelines
• Complete cash register transactions efficiently, accurately and fast - invoices refunds and exchanges
• Maintaining effective customer data management so that brands stores can build customer loyalty
• Performing the opening and closing procedures of the store in accordance with established procedures
• Straightening, arranging stock and dusting off merchandise, maintaining shelving areas as directed by management and participating in designing displays in windows and on tables
• Taking delivery of stock and entering the received stock into the system as soon as it arrives
• Communicating with the Store Manager regarding stock availability and specific store requirements
• Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom
• Conducting and initiating daily stock counts to maintain a balanced inventory report
• Resolving customer complaints in a timely manner and coming up with creative solutions for complex problems

Qualifications

• 0-1 years experience in a Retail/ Customer Service / Hospitality environment
• Flexibility to work shifts / retail hours
• Ability to execute store operations, focusing on selected functional areas
• Confident communicator who excels in verbal communication
• An enthusiastic self-starter with a can-do attitude
• Being confident in your abilities to take responsibility for the floor in the absence of a supervisor or manager
• A person who enjoys training new employees and assisting with store onboarding and inductions
• Someone who is collaborative, productive and is respectful towards fellow team members
• Passionate about learning and seeking ways to improve on a personal and professional level