Sales Associate

Apparel Group; Qatar; On-site; QAR 22,000 - 45,000; Full time

Job summary

Apparel Group is seeking a sales associate in Qatar to deliver exceptional customer service, assist shoppers, and represent the brand at the point of sale. Candidates should be well-groomed and capable of handling extended hours during sale periods.

The role emphasizes upholding visual standards, accurate cash handling, and contributing to inventory control while promoting the loyalty program and ensuring a positive customer experience.

Qualifications

• Customer service focus required to maximize sales and customer satisfaction.
• Strong knowledge of product and brands to assist guests effectively.
• Ability to maintain visual standards and store presentation.
• Cash handling and POS operation with accuracy and integrity.

Responsibilities

• Greet customers and assist in selecting products.
• Convert window shoppers into buyers and promote loyalty programs.
• Ensure stock is displayed attractively and in line with guidelines.
• Operate POS, process payments, issue receipts and refunds.
• Maintain store cleanliness, security, and loss-prevention practices.
• Support cashier and merchandising tasks during varied shifts.

Skills

Customer service

Sales

Visual merchandising

Cash handling

Communication

Tools

POS system

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party