Deputy Store Manager

LVMH; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

LVMH in Doha seeks a dynamic store leader to drive business development, lead the sales team under the store manager, and ensure the boutique operates in line with brand standards.

You will coach on customer service, merchandise, and after-sales, oversee operations, optimize stock and reports, and deliver memorable client experiences that build lasting relationships.

This role requires proactive planning, strong KPI focus, and collaboration with HR and training to induct new joiners.

Responsibilities

• Grow the business
• Drive own sales target
• Proactive sales inside and outside the boutique
• Knowledge of market and competition
• Identify stock opportunities and develop action plans
• Create reports and interpret retail data (revenues, expenses, competitions)
• Motivate and reinforce engagement
• Under the supervision of the store manager
• Coach on floor customer service, product, after-sales, grooming, visual merchandising
• Handle objections, upsell, and maintain positive client interactions
• Monitor team KPIs, CRM, and daily salesKPIs
• Plan daily huddles and training needs
• Induction planning with HR and training, buddy system for new joiners
• Ensure store embodies brand guidelines and runs smoothly
• Prepare rota and manage leaves with Store Manager
• Lead inventories with logistics and finance
• Maintain retail standards and coordinate store maintenance
• Supervise performance and propose client-centric solutions
• Coordinate daily sales processes (orders and payments)
• Follow up with sales administrator on deadlines and payments
• Coordinate with Mall for permits
• Adhere to company policies and guidelines

Skills

Business development

Sales targets

Team coaching

Customer service

Job description

Job responsibilities

1 BUSINESS DEVELOPMENT

• grow the business
• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge curiosity of the market and the competition
• Supports in identifying stock opportunities trends and elaborate action plan
• Supports as per the store manager request in creating reports analysis and interpret retail data such as revenues expenses and competitions

2 TEAM

• motivate and reinforce engagement
• Under the supervision of the store manager
• Coaches and trains on the floor customer service product after sales service grooming visual merchandising
• Overcomes team complaints objections and requests Discounts products in a confident and positive way
• Follow-ups and monitors teams KPIs CRM sales daily KPIs nbsp
• Plans ahead daily huddles nbsp
• Identifies team training needs
• Is responsible for the induction plan with the support of training and HR departments and accompany on the floor as a buddy the new joiners or assign a buddy if needed

3 OPERATIONS

• ensure store embodies the brand guidelines and runs smoothly
• Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
• Leads and organizes the inventories in liaison with support function teams logistics finance
• Ensures the perfect retail standards coordinates with retail operations and suppliers in regards to store maintenance
• Supervises AFSS performance spot opportunities and propose alternative solutions both business oriented and client-centric
• Coordinates daily customer service operations i e sales processes orders and payments
• Follow-up with the sales administrator for the respect of deadlines and payments
• Ensures the coordination with Mall in regards to Mall police permits
• Supports in identifying stock opportunities trends and elaborate action plan
• Make sure all employees adhere to company s policies and guidelines store essentials LVMH Code of Conduct

4 CLIENTELING

• deliver memorable and unique experiences to our guests
• Acts as a role model in delivering excellence selling ceremony communication with clients upselling crosselling
• Comes-up with original solutions to elevate the clients experience aiming to establish a direct and strong business relationship
• Shares and gathers ideas on clienteling activities