Retail Store Lead: Customer Experience & Loyalty Growth

Apparel Group; Doha; On-site; QAR 45,000 - 76,000; Full time

Job summary

Apparel Group in Doha is seeking a Store Supervisor to lead retail staff, ensure excellent customer service, and maximize sales. You will stay fashion-forward, maintain product knowledge, and help train the team to meet company standards.

In this role you will assist the Store Manager with daily operations, manage roaster and store procedures, uphold VM standards, promote the Club Apparel Loyalty Program, and provide feedback to leadership on staff and products.

Qualifications

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Job description

Apparel Group in Doha is seeking a Store Supervisor to lead retail staff, ensure excellent customer service, and maximize sales. You will stay fashion-forward, maintain product knowledge, and help train the team to meet company standards.

In this role you will assist the Store Manager with daily operations, manage roaster and store procedures, uphold VM standards, promote the Club Apparel Loyalty Program, and provide feedback to leadership on staff and products.