Outlet Supervisor

Kempinski Hotels; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Kempinski Hotels in Doha is seeking a Restaurant Supervisor to oversee daily FOH operations, ensuring high-quality service, guest satisfaction, and staff efficiency in a fast-paced environment. You will supervise front-of-house during shifts, resolve complaints promptly, monitor service speed and table turnover, and assist with opening/closing procedures including cash handling.

You will also lead and train servers, hosts, and bussers, provide real-time coaching, and ensure compliance with

Qualifications

• Strong leadership and people management skills.
• Excellent guest service and communication abilities.
• Knowledge of food safety and sanitation standards.
• Experience with cash handling and POS systems.

Responsibilities

• Supervise front-of-house staff during daily shifts, ensuring smooth dining room operations.
• Resolve customer complaints and service issues with speed and a positive attitude.
• Monitor service speed, food presentation, and table turnover to maintain high standards.
• Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.

Skills

Leadership

Customer service

Team training

Cash handling

POS systems

Tools

POS systems

Job description

Description

The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.

Department: Food & Beverage

Location: Qatar - Doha

Compensation: QR0 / month

Description

The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.

Key Responsibilities

Shift Management & Customer Service

• Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.
• Resolve customer complaints and service issues with speed and a positive attitude.
• Monitor service speed, food presentation, and table turnover to maintain high standards.
• Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.

Team Leadership & Training

• Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.
• Train new hires on service protocols, menu items, and point-of-sale (POS) systems.
• Provide real-time feedback and coaching to team members during service.
• Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.

Operations & Compliance

• Ensure full compliance with food safety, sanitation, and alcohol service regulations.
• Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.
• Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.