Restaurant Operations & Guest Experience Manager

QC Corp; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

QC Corp in Doha, Qatar is seeking an experienced Restaurant Manager to lead the outlet, uphold brand standards, and drive guest satisfaction. You will oversee daily operations, scheduling, vendor relations, and financial performance while maintaining a safe, clean, and high-quality dining experience.

Reporting to the General Manager of Hospitality, you will coach staff, manage costs, analyze performance, and coordinate with Head Chef to ensure menu execution and continuous improvement.

Qualifications

• Degree in hospitality or relevant certification is preferred.
• At least 6 years of relevant experience in the hospitality/restaurant industry.

Responsibilities

• Ensure that the staff deliver the brand promise and always provide exceptional guest service.
• Observe employee-guest interactions and coach staff in guest service skills as necessary.
• Ensure that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily.
• Observe the operation to maximize profitability while delivering on the brand promise.
• Assist in preparing annual business plans and budgets for the outlet.
• Proactively manage outlet financial targets and costs based on key performance indicators.
• Ensure that the operation complies with company and regulatory policies relating to financial record-keeping and money handling.

Education

Degree in hospitality or relevant certification

Job description

QC Corp in Doha, Qatar is seeking an experienced Restaurant Manager to lead the outlet, uphold brand standards, and drive guest satisfaction. You will oversee daily operations, scheduling, vendor relations, and financial performance while maintaining a safe, clean, and high-quality dining experience.

Reporting to the General Manager of Hospitality, you will coach staff, manage costs, analyze performance, and coordinate with Head Chef to ensure menu execution and continuous improvement.