Residences Lounge Manager - Luxury Hospitality & Events

Rosewood Doha; Doha; Vor Ort; QAR 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Accommodation

Birthday day off

Zusammenfassung

Rosewood Doha is seeking a dedicated professional to join the Residences Lounge team. You will develop strong guest relationships, assist the Residences Butler Team by sharing guest preferences for personalized stays, and resolve guest concerns with timely follow-up and accurate daily logs.

You will coordinate with other departments, lead training for the Residences Lounge Team, supervise scheduling and payroll reconciliation, and participate in weekly/monthly resident events to ensure

Aufgaben

• Develop and maintain strong guest relationships.
• Assist the Residences Butler Team by providing them with additional information on guest preferences and habits to craft a personalized stay.
• Handle and resolve guests’ complaints with timely follow-up and proper daily log communication.
• Attend Department Communications Meetings representing Residences Lounge.
• Plan, coordinate and execute weekly and monthly events for residents, ensuring satisfaction and cost control.
• Oversee the efficient operation of the Residences Lounge and coordinate all activities within the space.
• Create and amend Standard Operating Procedures (SOPs) as required.

Kenntnisse

Guest relations

Communication

Team leadership

Hospitality

Jobbeschreibung

Rosewood Doha is seeking a dedicated professional to join the Residences Lounge team. You will develop strong guest relationships, assist the Residences Butler Team by sharing guest preferences for personalized stays, and resolve guest concerns with timely follow-up and accurate daily logs.

You will coordinate with other departments, lead training for the Residences Lounge Team, supervise scheduling and payroll reconciliation, and participate in weekly/monthly resident events to ensure