[RWDHA] Residences Assistant Manager

Rosewood Hotel Group; Doha; On-site; QAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Accommodation

Birthday day off

Career development

Job summary

Rosewood Doha is seeking a hospitality professional to support the Residences Butler Team and Bell Team, delivering personalized guest experiences in a luxury setting.

Responsibilities include developing guest relationships, handling complaints promptly, and coordinating with departments to ensure seamless service and memorable stays for residents.

Responsibilities

• Develop guest relationships and assist Residences Butler Team with guest preferences to craft personalized stays.
• Resolve guest complaints promptly and document in daily logs, exceeding expectations.
• Coordinate with all departments; attend Department Communication Meetings representing Residences.

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose - and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive - professionally and personally - while building a meaningful career with us.

Your Role:

• Develop and maintain strong guest relationships.
• Assist the Residences Butler Team by providing them with additional info on guest preferences and habits that will lead to crafting a personalized stay.
• Handle and resolve guests’ complaints, including follow up in a timely manner and proper communication in the daily log. Provide service that consistently exceeds our internal and external guest expectations always leading by example.
• Strong and effective communication with all other departments. Attend Department Communication Meetings representing Residences.
• Facilitate the training and development of the Bell Team and Butler Team.
• Provides guidance and motivation to the Bell Team and Butler Team.
• Conduct associate’s performance evaluations on a timely basis, including corrective action and coaching.
• Responsible for scheduling according to the staffing guide and reconciling payroll.
• Adheres to and promotes the company’s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
• Assist the Residence Manager in their absence, taking on their responsibilities as needed.
• Occasionally act as a coordinator for the Residences Butlers team.
• Plan, coordinate, and execute weekly and monthly events, activities, and gatherings for residents, ensuring satisfaction and cost control.
• Create and maintain a calendar of events and activities, sharing it with residents and the Residences team.
• Create and amend Standard Operating Procedures (SOPs) as required.
• Train the Bell Team and Butler Team on processes, SOPs, and standards.
• Monitor the satisfaction of residents throughout their stay at the Residences.
• Coordinate with the Residences Butlers to ensure that all amenities are in place for residents' arrivals, departures, and special occasions.