Residences Assistant Manager at Rosewood Hotel Group

Rosewood Hotel Group; Doha; On-site; QAR 180,000 - 280,000; Full time

Job summary

Rosewood Doha is seeking a Residences Assistant Manager to lead guest relations and oversee the Residences Butler/Bell teams in our ultra-luxury environment in Doha. This on-site, full-time role reports to the Residence Manager and focuses on crafting personalized stays by coordinating with team members and Premier services.

You will supervise scheduling, training, events for residents, and collaborate across departments to deliver consistently exceptional experiences while upholding safety

Responsibilities

• Develop and maintain strong guest relationships.
• Assist the Residences Butler Team with guest preferences to craft personalized stays.
• Handle and resolve guests’ complaints with timely follow-up.
• Provide service that exceeds guest expectations.
• Coordinate with all other departments through effective communication.
• Attend Department Communication Meetings for Residences.
• Facilitate the training and development of the Bell Team and Butler Team.
• Provide guidance and motivation to the Bell Team and Butler Team.
• Conduct associate performance evaluations on a timely basis, including corrective action and coaching.
• Responsible for scheduling according to the staffing guide and reconciling payroll.
• Adheres to and promotes the company’s health and safety policies to ensure a safe work environment and knowledge of all safety and emergency procedures.
• Assist the Residence Manager in their absence, taking on their responsibilities as needed.
• Occasionally act as a coordinator for the Residences Butlers team.
• Plan, coordinate, and execute weekly and monthly events, activities, and gatherings for residents, ensuring satisfaction and cost control.
• Create and maintain a calendar of events and activities, sharing it with residents and the Residences team.
• Create and amend Standard Operating Procedures (SOPs) as required.
• Train the Bell Team and Butler Team on processes, SOPs, and standards.
• Monitor the satisfaction of residents throughout their stay at the Residences.
• Coordinate with the Residences Butlers to ensure that all amenities are in place for residents' arrivals, departures, and special occasions.

Job description

Apply for Residences Assistant Manager at Rosewood Hotel Group in Doha, DAW, QA. This Full time on site position offers great opportunities for career growth.

General Information Country/Region Qatar Province/City Doha Hiring Entity Rosewood Doha Department Residential Job Type Full-time Permanent

Job Description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature ManorClub for ClubRoom and Suite guests. Since opening in July of2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

• Develop and maintain strong guest relationships.
• Assist the Residences Butler Team by providing them with additional info on guest preferences and habits that will lead to crafting a personalized stay.
• Handle and resolve guests’ complaints, including follow up in a timely manner and proper communication in the daily log.
• Provide service that consistently exceeds our internal and external guest expectations always leading by example.
• Strong and effective communication with all other departments.
• Attend Department Communication Meetings representing Residences.
• Facilitate the training and development of the Bell Team and Butler Team.
• Provides guidance and motivation to the Bell Team and Butler Team.
• Conduct associate’s performance evaluations on a timely basis, including corrective action and coaching.
• Responsible for scheduling according to the staffing guide and reconciling payroll.
• Adheres to and promotes the company’s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
• Assist the Residence Manager in their absence, taking on their responsibilities as needed.
• Occasionally act as a coordinator for the Residences Butlers team.
• Plan, coordinate, and execute weekly and monthly events, activities, and gatherings for residents, ensuring satisfaction and cost control.
• Create and maintain a calendar of events and activities, sharing it with residents and the Residences team.
• Create and amend Standard Operating Procedures (SOPs) as required.
• Train the Bell Team and Butler Team on processes, SOPs, and standards.
• Monitor the satisfaction of residents throughout their stay at the Residences.
• Coordinate with the Residences Butlers to ensure that all amenities are in place for residents' arrivals, departures, and special occasions.

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature ManorClub executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.