Reservations Manager

Wyndham Hotels & Resorts EMEA; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Wyndham Hotels & Resorts EMEA is seeking a seasoned reservations leader to oversee the central reservations function across a portfolio of properties. You will manage inventory and rate strategies using Opera Cloud PMS, Synxis, and a Channel Manager to optimize distribution.

The role focuses on dynamic pricing, forecast accuracy, and driving direct bookings while leading the reservations team. You will collaborate with sales and marketing to align promotions and monitor performance metrics such

Qualifications

• Minimum 4 years of experience in hotel reservations or a similar hospitality role.
• Previous supervisory/management experience in a hotel or reservations setting preferred.
• Strong knowledge of rate and inventory management concepts.

Responsibilities

• Oversee the entire reservations function across a portfolio of hotel properties.
• Utilize Opera Cloud PMS, Synxis and Channel Manager systems for inventory management.
• Optimize room rate distribution across all channels, including OTAs, GDS and the hotel's direct website.
• Lead and supervise the central reservations team.
• Draw on revenue management experience to implement dynamic rate strategies.
• Generate occupancy and revenue forecasts to inform inventory allocation.
• Strive to increase direct bookings while reducing reliance on high-commission OTAs.
• Provide detailed management reports on bookings, ADR and pace.

Skills

Leadership

Revenue management

Channel management

Forecasting

Team supervision

Tools

Opera Cloud PMS

Synxis

Channel Manager

Job description

• Oversee the entire reservations function across a portfolio of hotel properties.
• Utilize Opera Cloud PMS, Synxis and Channel Manager systems for inventory management.
• Optimize room rate distribution across all channels, including OTAs, GDS and the hotel's direct website.
• Implement dynamic rate strategies in response to market demand and competitive set.
• Administer and maintain QTA Rack Rates within the Property Management System.
• Closely monitor channel performance, analyzing booking pace and conversion rates.
• Generate occupancy and revenue forecasts to inform inventory allocation.
• Align reservation tactics and promotional offers with sales and marketing initiatives.
• Provide detailed management reports on bookings, ADR and pace.
• Strive to increase direct bookings and reduce reliance on high-commission OTAs.
• Lead and supervise the central reservations team.
• Apply meticulous attention to detail for all rate and inventory inputs.
• Draw on proven revenue management experience in a hotel or reservation setting.
• Minimum 4 years of experience in hotel reservations or a similar hospitality role.
• Previous supervisory/management experience in a hotel or reservations setting is preferred.