Reservations Agent

The Luxury Collection; Doha; On-site; QAR 45,000 - 65,000; Full time

Benefits offered by this job

Meals provided on duty and days off

Accommodation provided if required

Job summary

The Luxury Collection is seeking a Reservations professional to process requests by phone, fax, or mail in Doha, Qatar. You will identify guest needs, verify room availability, and explain rates, guarantees, and cancellation policies.

Meals provided on duty and days off; accommodation available if required. You will input data into the reservations system, handle special requests, and uphold Marriott's service standards in a luxury, non-management team.

Qualifications

• Proven customer service and communication skills.
• Ability to manage multiple requests with accuracy.
• Attention to detail in reservation entries.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest needs and determine appropriate room type.
• Verify room type availability and explain guarantees, rates, and cancellation policies.
• Accommodate and document special requests.
• Input and access data in the reservation system.
• Explain codes for special room types and rates in the system.
• Escalate guest concerns per proper procedures when needed.
• Maintain confidentiality and professional appearance per policies.
• Perform other reasonable duties as requested by Supervisors.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED equivalent

Job description

Additional Information

Meals provided on duty and days off.Accommodation provided if required

Job Number

26121507

Job Category

Reservations

Location

Um Al Saneem Street, Zone 36, Street 827, Building 21, Doha, QatarVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.