Reservation Agent

ACCOR; Doha; In loco; QAR 54.000 - 90.000; Tempo pieno

Descrizione del lavoro

ACCOR is seeking a Reservation Agent to handle inquiries via phone, email and online channels, processing bookings, and entering guest details into the PMS. You will maximize revenue through upselling and provide comprehensive information on facilities, services, and local attractions to aid stay planning.

You will collaborate with front office, housekeeping and management to ensure seamless guest transitions, respond to inquiries promptly, and maintain data accuracy across systems while

Competenze

• Proficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS).
• Strong knowledge of hotel reservation systems and multiple distribution channels.
• Excellent verbal and written communication skills in English.
• Demonstrated customer service excellence with a guest-focused mindset.
• Multitask and manage multiple reservations simultaneously.
• Attention to detail and data entry accuracy.
• Solid understanding of hotel operations and reservation procedures.

Mansioni

• Process room reservation requests accurately and enter guest information into the PMS.
• Upsell room categories, packages and amenities to maximize revenue.
• Provide information about facilities, services and local attractions for guest planning.
• Address guest requests with empathy and creativity for personalized experiences.
• Maintain guest information across channels and prevent overbooking.
• Collaborate with front office, housekeeping and management for seamless transitions.
• Respond promptly to guest inquiries and concerns with problem-solving focus.

Conoscenze

PMS

RMS

Reservation systems

Communication in English

Customer service

Multitasking

Data entry accuracy

Hotel operations knowledge

Flexibility / shift work

Upselling / sales aptitude

Strumenti

PMS

RMS

Descrizione del lavoro

Deliver consistently exceptional friendly and engaging service to all reservation inquiries via phone email and online channels Process room reservation requests accurately and efficiently entering guest information and rooming lists into the Property Management System PMS Maximize revenue potential through strategic upselling of room categories packages and property amenities while maintaining guest satisfaction Provide comprehensive information about property facilities services and local attractions to assist guests with their stay planning Address special requests and guest preferences with empathy and creativity ensuring personalized experiences Maintain accurate and up-to-date guest information across all distribution channels and reservation systems Analyze booking patterns and market trends to support revenue optimization strategies Collaborate with front office housekeeping and management teams to ensure seamless guest transitions and operational efficiency Respond promptly to guest inquiries and concerns demonstrating problem-solving skills and a commitment to guest satisfaction Update and manage reservation systems in real-time ensuring data integrity and preventing overbooking Develop knowledge of regional and local market dynamics competitors and destination events to provide informed recommendations

Required Skills and Experience

• Proficiency with Property Management Systems PMS and Revenue Management Systems RMS
• Strong knowledge of hotel reservation systems and multiple distribution channels
• Excellent verbal and written communication skills in English
• Demonstrated customer service excellence with a guest-focused mindset
• Proven ability to multitask and manage multiple reservations simultaneously
• Strong attention to detail and accuracy in data entry
• Solid understanding of hotel operations and reservation procedures
• Ability to work flexibly including potential shift work and weekend availability
• Problem-solving skills with the ability to handle guest requests and concerns professionally
• Sales and upselling ability with a goal-oriented approach

Preferred Skills and Experience

• Previous experience as a Reservation Agent or in a similar hospitality role
• Familiarity with regional and local market dynamics in the Middle East
• Knowledge of local competitors and destination events in Qatar
• Experience with multiple reservation platforms and booking channels
• Multilingual capabilities (Arabic language skills are a plus)
• Hospitality or customer service certification or training
• Experience in a luxury or upscale hotel environment
• Familiarity with revenue management principles and practices

Required Skills and Experience:

• Proficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS)
• Strong knowledge of hotel reservation systems and multiple distribution channels
• Excellent verbal and written communication skills in English
• Demonstrated customer service excellence with a guest-focused mindset
• Proven ability to multitask and manage multiple reservations simultaneously
• Strong attention to detail and accuracy in data entry
• Solid understanding of hotel operations and reservation procedures
• Ability to work flexibly, including potential shift work and weekend availability
• Problem-solving skills with the ability to handle guest requests and concerns professionally
• Sales and upselling ability with a goal-oriented approach

Preferred Skills and Experience:

• Previous experience as a Reservation Agent or in a similar hospitality role
• Familiarity with regional and local market dynamics in the Middle East
• Knowledge of local competitors and destination events in Qatar
• Experience with multiple reservation platforms and booking channels
• Multilingual capabilities (Arabic language skills are a plus)
• Hospitality or customer service certification or training
• Experience in a luxury or upscale hotel environment
• Familiarity with revenue management principles and practices