Reservation Agent

ENNISMORE; Doha; On-site; QAR 134,000 - 246,000; Full time

Job summary

ENNISMORE in Doha is seeking a Reservations Operations Lead to manage daily reservations, train staff, handle inquiries, and optimize inventory for revenue growth in hotel operations.

You will use Opera Cloud and Channel Manager to manage pricing strategies, interact with guests for bookings, ensure professionalism, and drive revenue while maintaining data accuracy and positive colleague relations in a hotel environment.

Qualifications

• Experience managing hotel reservations and guest inquiries.
• Proficient with Property Management Systems and revenue strategies.
• Strong communication and data accuracy in high-volume environments.

Responsibilities

• Oversee daily reservation operations and optimize inventory.
• Train staff and ensure excellent guest service.
• Collaborate on pricing strategies and maximize revenue.
• Maintain data accuracy and effective interdepartmental communication.

Skills

Customer service

Sales skills

Staff training

Communication

Tools

Opera Cloud

Channel Manager

Property Management System

Job description

Manage daily reservations operations, train staff, handle inquiries, and optimize inventory for revenue growth in hotel operations.

Provide exceptional service in managing room reservations, utilizing Property Management Systems, and demonstrating strong customer service and sales skills.

Oversee daily reservation operations, manage inventory, execute revenue strategies, and train staff while ensuring data accuracy and effective communication.

Interact with guests for bookings, handle inquiries, ensure professionalism, maximize revenue, and maintain positive colleague relations in a hotel environment.

Process employee flight ticket requests, coordinate with airlines, maintain travel records, and provide HR support with strong communication and customer service skills.

Manage hotel revenue and rates using Opera Cloud and Channel Manager, optimize pricing strategies, and lead reservation teams with strong supervisory skills.

Responsible for guest interactions, managing reservations, addressing inquiries, and ensuring adherence to company standards while fostering positive colleague relations.