People & Culture Manager

RAFFLES; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

Raffles & Fairmont Doha is seeking a People & Culture Manager to lead HR strategy and operations across both properties. You will act as a strategic partner to leadership, drive talent acquisition, employee engagement, development, and governance in line with luxury service standards.

The role requires oversight of compensation, payroll, benefits, and employment relations while ensuring compliance with Qatar Labour Law and GCC regulations. Fluency in English is essential; Arabic is an advantage.

Qualifications

• Bachelor's degree in HR, business, or related field is required.
• Minimum 5 years of progressive HR experience, including leadership roles.
• Strong knowledge of Qatar Labour Law and GCC regulations.
• Experience with employee relations, investigations and payroll administration.
• Proficiency with HR systems and MS Office.

Responsibilities

• Partner with department heads on HR strategies and people-related objectives.
• Manage employee relations, grievances and investigations; ensure compliance.
• Oversee payroll, compensation, benefits and leave administration.
• Drive engagement, wellbeing and colleague satisfaction initiatives.
• Lead talent development, succession planning and performance processes.
• Conduct HR audits and ensure consistent policy implementation across both properties.
• Advise management on HR matters and organizational challenges.

Skills

Employee relations

Disciplinary procedures

Workplace investigations

HR systems

Compensation & Benefits

English proficiency

Arabic language (advantage)

HR certification (CIPD/SHRM preferred)

Leadership experience

Qatar Labour Law

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

HR information systems

Job description

We invite you to join the world of luxury hospitality at Raffles amp Fairmont Doha as our new People amp Culture Manager The People amp Culture Manager at Raffles amp Fairmont Doha is responsible for supporting the strategic and operational management of the Human Resources function fostering a positive workplace culture and ensuring an exceptional colleague experience across both luxury hospitality properties The role acts as a strategic HR business partner to department heads and leadership teams ensuring that people strategies align with business objectives luxury service standards and the values of Raffles and Fairmont The position focuses on talent acquisition colleague engagement learning and development performance management employee relations succession planning and compliance with Qatar Labour Law

Key Responsibilities

• Partner with the department heads on HR strategies and people-related business objectives
• Manage employee relations grievances disciplinary procedures investigations and conflict resolution
• Ensure compliance with Qatar Labour Law Accor policies and internal HR procedures
• Oversee employee retention succession planning workforce planning and organizational effectiveness
• Manage performance appraisals promotions transfers and performance improvement plans
• Oversee payroll compensation and benefits salary reviews leave administration and end-of-service settlements
• Drive employee engagement recognition wellbeing and colleague satisfaction initiatives
• Oversee colleague accommodation welfare transportation and working conditions
• Monitor HR KPIs headcount employee turnover absenteeism and departmental manpower costs
• Manage employee contracts personnel files visa requirements and government-related documentation
• Handle employee exit procedures final settlements and exit interviews
• Advise management on HR matters organizational challenges and effective people management practices
• Conduct HR audits and ensure consistent implementation of policies and procedures across both properties
• Promote a positive inclusive and high-performance workplace culture aligned with Raffles Fairmont and Accor values

What will you bring to this role?

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 5 years of progressive HR experience, preferably within luxury hospitality
• Previous experience in an HR leadership role
• Strong knowledge of Qatar Labour Law and GCC employment regulations
• Proven experience in employee relations, disciplinary procedures, and workplace investigations
• Strong understanding of compensation, benefits, payroll, and HR administration
• Experience managing colleague welfare, accommodation, and employee engagement
• Knowledge of HR policies, procedures, compliance, and organizational practices
• Strong leadership, communication, interpersonal, and problem-solving skills
• Proficiency in HR systems, MS Office, and HR reporting
• Fluency in English; Arabic is an advantage
• CIPD, SHRM, or equivalent HR certification is preferred
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized