People & Culture Manager

Accor; Doha; On-site; QAR 360,000 - 540,000; Full time

Benefits offered by this job

Exclusive colleague perks

Discounts across properties

Wellbeing programs

Job summary

Raffles & Fairmont Doha is seeking a People & Culture Manager to lead HR strategy and operations for our luxury properties. You will partner with leadership to align people initiatives with business goals and uphold the brand’s standards across Doha.

The role focuses on talent acquisition, employee engagement, learning and development, performance management, and compliance with Qatar Labour Law.

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related field.
• Minimum 5 years of progressive HR experience, preferably in luxury hospitality.
• HR leadership experience with partner-level collaboration.

Responsibilities

• Partner with department heads on HR strategies and people-related objectives.
• Manage employee relations, grievances, investigations and conflict resolution.
• Ensure compliance with Qatar Labour Law and internal policies.
• Oversee payroll, compensation and benefits, salary reviews, and exit procedures.

Skills

Strategic HR leadership

People management

Employee relations

Payroll administration

HR policies & compliance

Communication

HR systems

MS Office

Fluent English

Arabic (advantage)

Education

Bachelor's degree in HR / Business Admin or related field

Tools

HRIS

MS Office

Job description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new People & Culture Manager.

The People & Culture Manager at Raffles & Fairmont Doha is responsible for supporting the strategic and operational management of the Human Resources function, fostering a positive workplace culture, and ensuring an exceptional colleague experience across both luxury hospitality properties.

The role acts as a strategic HR business partner to department heads and leadership teams, ensuring that people strategies align with business objectives, luxury service standards, and the values of Raffles and Fairmont.

The position focuses on talent acquisition, colleague engagement, learning and development, performance management, employee relations, succession planning, and compliance with Qatar Labour Law.

Key Responsibilities

• Partner with the department heads on HR strategies and people-related business objectives
• Manage employee relations, grievances, disciplinary procedures, investigations, and conflict resolution
• Ensure compliance with Qatar Labour Law, Accor policies, and internal HR procedures
• Oversee employee retention, succession planning, workforce planning, and organizational effectiveness
• Manage performance appraisals, promotions, transfers, and performance improvement plans
• Oversee payroll, compensation and benefits, salary reviews, leave administration, and end-of-service settlements
• Drive employee engagement, recognition, wellbeing, and colleague satisfaction initiatives
• Oversee colleague accommodation, welfare, transportation, and working conditions
• Monitor HR KPIs, headcount, employee turnover, absenteeism, and departmental manpower costs
• Manage employee contracts, personnel files, visa requirements, and government-related documentation
• Handle employee exit procedures, final settlements, and exit interviewsAdvise management on HR matters, organizational challenges, and effective people management practices
• Conduct HR audits and ensure consistent implementation of policies and procedures across both properties
• Promote a positive, inclusive, and high-performance workplace culture aligned with Raffles, Fairmont, and Accor values

What will you bring to this role?

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 5 years of progressive HR experience, preferably within luxury hospitality
• Previous experience in an HR leadership role
• Strong knowledge of Qatar Labour Law and GCC employment regulations
• Proven experience in employee relations, disciplinary procedures, and workplace investigations
• Strong understanding of compensation, benefits, payroll, and HR administration
• Experience managing colleague welfare, accommodation, and employee engagement
• Knowledge of HR policies, procedures, compliance, and organizational practices
• Strong leadership, communication, interpersonal, and problem‑solving skills
• Proficiency in HR systems, MS Office, and HR reporting
• Fluency in English; Arabic is an advantage
• CIPD, SHRM, or equivalent HR certification is preferred
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.