Front Office Agent

RAFFLES; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

RAFFLES in Doha (operating as part of the Raffles & Fairmont brand) seeks a Front Office Agent to deliver exceptional luxury hospitality. You will greet guests, manage arrivals and departures, handle reservations and guest inquiries, and coordinate with Housekeeping and Concierge to ensure seamless service.

A professional demeanor, strong communication, and a commitment to the brand standards are essential.

Qualifications

• Experience in frontline guest service roles, preferably luxury hotel.
• Strong English communication, both verbal and written.
• Excellent organization and ability to handle multiple tasks smoothly.

Responsibilities

• Welcome guests and provide professional front desk service.
• Manage check-in/check-out and guest registrations efficiently.
• Handle reservations, room assignments and guest accounts with accuracy.

Skills

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Education

Diploma or bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

We invite you to join the world of luxury hospitality at Raffles amp Fairmont Doha as our new Front Office Agent The Front Office Agent at Raffles amp Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm professional and personalized welcome to guests from arrival until departure The role serves as the first point of contact ensuring smooth check-in and check-out procedures managing reservations room allocations guest accounts and responding to guest inquiries and requests The Front Office Agent works closely with Guest Experience Relations Butler Concierge Housekeeping Reservations and other hotel departments to ensure seamless operations and memorable guest experiences The position requires strong communication attention to detail problem-solving abilities and a commitment to maintaining the highest standards of Raffles and Fairmont luxury service

Key Responsibilties

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations room assignments and guest registration
• Respond to guest inquiries requests and complaints promptly
• Process payments billing and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping Concierge and other departments
• Provide information about hotel facilities services and local attractions
• Promote room upgrades hotel amenities and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and follow hotel policies and procedures
• Ensure compliance with Raffles and Fairmont luxury service standards

What will you bring to this role?

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Additional language skills are an advantage
• Strong customer service and interpersonal skills
• Excellent organizational, multitasking, and problem-solving abilities
• Professional appearance and a warm, service-oriented personality
• Ability to handle guest complaints with diplomacy and professionalism
• Strong attention to detail and commitment to luxury service standards
• Ability to work flexible shifts, including evenings, weekends, and public holidays
• Ability to work effectively in a multicultural and fast-paced environment
• Strong teamwork and collaboration skills
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized