Outstations Customer Care Specialist

Qatar Airways; Qatar; On-site; QAR 122,760 - 167,400; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive benefits package

Opportunities for professional development

Job summary

Qatar Airways, based in Doha, is seeking a Customer Care Outstations Coordinator to manage customer feedback efficiently. In this role, you will coordinate investigations, communicate effectively, and ensure timely resolutions that enhance customer satisfaction.

The ideal candidate will have a bachelor's degree, experience in customer service, and strong communication skills in English. A competitive tax-free salary and comprehensive benefits await you at one of the world's leading airlines.

Qualifications

• Minimum 2 years of experience in customer service, preferably in the airline or hospitality industry.
• Strong command of English, both written and spoken; additional languages are an asset.
• Ability to analyze complex cases and propose balanced resolutions.

Responsibilities

• Investigate and analyze customer feedback received from various channels.
• Liaise with internal departments to collect facts for complaint resolution.
• Draft clear, empathetic responses to customers.

Skills

Customer relations and conflict resolution

Complaint analysis and reporting

Service recovery and case management

Empathetic communication and writing

Aviation and hospitality customer service standards

Education

Bachelor's degree or equivalent

Diploma or high school qualification

Job description

Qatar Airways, based in Doha, is seeking a Customer Care Outstations Coordinator to manage customer feedback efficiently. In this role, you will coordinate investigations, communicate effectively, and ensure timely resolutions that enhance customer satisfaction.

The ideal candidate will have a bachelor's degree, experience in customer service, and strong communication skills in English. A competitive tax-free salary and comprehensive benefits await you at one of the world's leading airlines.