Customer Experience Roles - Qatar Aviation Services - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 72,540 - 106,020; Full time

Benefits offered by this job

Structured training and career pathways

Exposure to international passengers

Stable employment in a growing organization

Job summary

Qatar Airways is seeking Customer Experience professionals to deliver high-quality passenger support at Hamad International Airport in Doha, Qatar. This role involves assisting passengers across airport touchpoints, maintaining service quality, and ensuring safety standards during their journey.

Ideal candidates should have customer service experience, strong communication skills, and a service-oriented mindset. Join a globally recognized aviation group and benefit from structured training and career opportunities in a multicultural environment.

Qualifications

• Customer service or passenger-facing experience preferred.
• Strong communication and interpersonal skills.
• Service-oriented mindset with attention to detail.
• Ability to work in shifts within a busy airport environment.
• Comfortable working with diverse passenger profiles and multicultural teams.

Responsibilities

• Provide professional customer assistance across airport terminals and service areas.
• Support passengers with inquiries, guidance, and service-related needs.
• Assist passengers during arrivals, departures, transfers, and special service situations.
• Maintain service quality, safety, and compliance with airport and airline procedures.

Skills

Customer service experience

Communication skills

Interpersonal skills

Service-oriented mindset

Ability to work in shifts

Physically fit

Job description

Customer Experience Roles at Qatar Aviation Services within the Qatar Airways Group in Doha, Qatar focus on delivering high-quality passenger support across airport touchpoints. These roles support smooth passenger journeys, terminal services, and airside customer assistance while upholding Qatar Airways Group service and safety standards in a fast-paced international airport environment.

Job Details
Country: Qatar
City: Doha
Industry: Airlines/Aviation
Function: Customer Support-Client Care
Salary: 6500-9500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Provide professional customer assistance across airport terminals and service areas
• Support passengers with inquiries, guidance, and service-related needs
• Assist passengers during arrivals, departures, transfers, and special service situations
• Operate passenger mobility and buggy services where assigned
• Coordinate with airport operations, security, and airline teams to resolve customer issues
• Maintain service quality, safety, and compliance with airport and airline procedures
• Handle customer concerns calmly and efficiently in high-traffic environments
• Ensure accurate communication and service continuity during operational disruptions
• Represent Qatar Aviation Services and Qatar Airways Group with professionalism at all times

Ideal Profile

• Customer service or passenger-facing experience preferred
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Ability to work in shifts within a busy airport environment
• Comfortable working with diverse passenger profiles and multicultural teams
• Physically fit for active airport duties including walking and standing for extended periods
• Motivation to build a long-term career within aviation customer experience

Why Join Us

• Opportunity to work within a globally recognized aviation group
• Structured training and clear customer experience career pathways
• Exposure to international passengers and airport operations
• Stable employment within a growing aviation organization
• Multicultural working environment based in Doha, Qatar

About the Company

Qatar Aviation Services operates as a core ground handling and airport services provider within the Qatar Airways Group, supporting passenger experience, cargo operations, and airside services at Hamad International Airport in Doha. As part of one of the world's leading airline groups, the organization continues to expand while maintaining high standards of service, safety, and operational excellence across all customer-facing roles.