Aviation CX Quality Specialist Elevate Passenger Experience

Qatar Airways; Qatar; On-site; QAR 154,861 - 243,354; Full time

Benefits offered by this job

Competitive salary and benefits package

Career growth within a leading airline organization

Exposure to global aviation service standards

Job summary

Qatar Airways is seeking a Customer Experience Quality Specialist to evaluate service standards and enhance passenger journeys through data-driven insights. The role involves auditing inflight services and customer interactions to improve overall quality.

The ideal candidate has a Bachelor's degree, experience in customer experience or quality assurance, and strong analytical skills. Join us to shape world-class aviation customer experiences in a collaborative environment with competitive salary and benefits.

Qualifications

• Experience in customer experience, quality assurance, or service auditing.
• Strong analytical and problem-solving skills.
• Knowledge of digital platforms and customer journey mapping.
• Excellent communication and reporting skills.
• Attention to detail and ability to evaluate service standards.
• Experience in aviation, hospitality, or service industry preferred.

Responsibilities

• Conduct end-to-end evaluations of customer experience across digital and physical touchpoints.
• Test mobile applications, websites, and digital platforms for usability and quality.
• Identify gaps in service delivery and recommend improvements.
• Analyze customer feedback and performance data to enhance service quality.
• Collaborate with cross-functional teams to implement experience improvements.

Skills

Quality auditing and service evaluation

Customer journey analysis

Data interpretation and reporting

Process improvement and innovation

Communication and stakeholder management

Digital platform testing and usability analysis

Education

Bachelor's degree in business, hospitality, or related field

Job description

Qatar Airways is seeking a Customer Experience Quality Specialist to evaluate service standards and enhance passenger journeys through data-driven insights. The role involves auditing inflight services and customer interactions to improve overall quality.

The ideal candidate has a Bachelor's degree, experience in customer experience or quality assurance, and strong analytical skills. Join us to shape world-class aviation customer experiences in a collaborative environment with competitive salary and benefits.