Airport Customer Experience Agent — Doha

Qatar Airways; Qatar; On-site; QAR 44,640 - 89,280; Full time

Benefits offered by this job

Opportunities for career growth

Competitive compensation and benefits

Job summary

Qatar Airways in Doha is looking for customer experience professionals to join their team at Hamad International Airport. Roles focus on delivering exceptional service to passengers, assisting throughout their journey, and ensuring compliance with safety and service procedures. Ideal candidates will have experience in customer service and the ability to handle diverse passenger needs.

The position offers competitive compensation, career growth opportunities within aviation operations, and exposure to world-class service standards.

Qualifications

• Previous experience in customer service, hospitality, aviation, or airport operations is an advantage.
• Strong communication and interpersonal skills are required.
• Willingness to work shifts, including nights, weekends, and public holidays.
• Ability to work effectively in a fast-paced, multicultural airport environment.

Responsibilities

• Deliver high-quality customer service to passengers in accordance with Qatar Airways Group standards.
• Assist passengers throughout their airport journey, including guidance, information, and special assistance.
• Handle customer inquiries, concerns, and service recovery situations professionally.
• Coordinate with teams to ensure seamless passenger flow.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Customer-focused mindset

Ability to handle diverse passenger needs

Job description

Qatar Airways in Doha is looking for customer experience professionals to join their team at Hamad International Airport. Roles focus on delivering exceptional service to passengers, assisting throughout their journey, and ensuring compliance with safety and service procedures. Ideal candidates will have experience in customer service and the ability to handle diverse passenger needs.

The position offers competitive compensation, career growth opportunities within aviation operations, and exposure to world-class service standards.