Customer Services Agent German and Spanish Speaker - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 89,280 - 133,920; Full time

Benefits offered by this job

Comprehensive training

Travel benefits

Career growth opportunities

Job summary

Qatar Airways is seeking a Customer Services Agent in Doha to provide high-quality customer assistance in German and Spanish. You will handle inbound calls, sell products, and support customer queries across various channels. This full-time position requires a high school qualification and at least 1 year of customer service experience.

Join a leading global airline that offers competitive salaries, training, and opportunities for career growth within a multicultural environment.

Qualifications

• At least 1 year of customer service experience.
• IATA or airline tariff certification considered an advantage.
• Willingness to work flexible shifts.

Responsibilities

• Handle inbound customer calls professionally.
• Sell and up-sell Qatar Airways products.
• Create and modify reservations.
• Process ticket refunds as per policies.
• Support multi-product services.

Skills

Customer focused

Fluent in English

Fluent in German

Strong verbal and written communication skills

Computer literate

Adaptable

Education

High school qualification

Tools

GDS systems (e.g., Amadeus)

Job description

Position Overview

Customer Services Agent German and Spanish Speaker role in Doha, Qatar with Qatar Airways supports the 5-star contact centre by delivering high-quality customer assistance across multiple communication channels, ensuring exceptional service, sales support, and customer satisfaction for international customers.

Job Details

• Country: Qatar
• City: Doha
• Industry: Airlines/Aviation
• Function: Customer Support-Client Care
• Salary: 8000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Handle inbound customer calls professionally and respond to enquiries across phone, email, and web chat
• Sell, up-sell, and cross-sell Qatar Airways products and services
• Create new reservations and modify existing bookings accurately
• Provide correct fare quotations and process ticket issuance and re-issuance
• Support multi-product services including e-commerce, trade, and frequent flyer programs
• Process ticket refunds in line with company policies
• Escalate complex queries to senior contact centre staff when required
• Maintain high customer satisfaction through clear communication and problem resolution
• Work collaboratively with the team to achieve service quality and sales targets
• Adhere to shift schedules including night shifts as required

Ideal Profile

• High school qualification with at least 1 year of customer service experience
• Experience using GDS systems such as Amadeus preferred
• IATA or airline tariff certification considered an advantage
• Fluent in English and German and or Spanish or Italian
• Strong verbal and written communication skills
• Computer literate with good typing speed
• Customer focused, adaptable, and able to perform under pressure
• Willingness to work flexible shifts in a fast-paced contact centre environment

Why Join Us

• Comprehensive training including classroom and on-the-job learning on airline systems
• Opportunity to work within a global 5-star airline brand
• Competitive salary and travel benefits
• Career growth within a large international aviation group
• Multicultural and dynamic workplace based in Doha

About the Company

Qatar Airways Group is a leading global aviation organization headquartered in Doha, Qatar, operating across airlines and multiple supporting businesses. Renowned for service excellence, innovation, and rapid growth, the group offers customer service professionals the opportunity to build international careers while delivering world-class experiences to passengers worldwide.