Operations Support Specialist

The Group Securities; Doha; On-site; QAR 167,400 - 223,200; Full time

Job summary

A leading investment organization in Doha is seeking an IT Operations Specialist to enhance system and business performance. The role focuses on monitoring systems, troubleshooting issues, and maintaining operational standards, requiring 4 years of experience with software and information systems and knowledge of financial systems. Candidates should be bilingual in Arabic and English, with preferences for ITIL and PMP certifications. Competitive compensation and professional growth opportunities are offered.

Qualifications

• 4 years of experience with software and information systems.
• 1 year of experience with financial systems.
• ITIL certified is preferred.
• PMP certified is preferred.
• Very good in Arabic and English.

Responsibilities

• Monitor all systems using monitoring applications.
• Provide daily reports about system errors or problems.
• Help in searching the causes of the problem using logs and services status.
• Document all operational functions and maintain updated operational manual.

Skills

Knowledge of SQL

Strong communication skills

Troubleshooting skills

Analytical skills

Knowledge of DevOps

Project management skills

Cloud technologies (Google, Azure, AWS)

UNIX / Linux experience

Experience with financial systems

IT Operations experience

Education

B.S. Computer science / Information systems

Tools

Oracle DB

Systems monitoring and management tools

Job description

About us:

The Group Securities is a well-established investment organization working in the finance industry since 1989, as a company devoted to the stock exchange. It was licensed once Qatar Stock Exchange was founded in 1997 and provides an array of investment services to more than 400,000 investors, with portfolios exceeding QR 100 billion. As brokerage firm, The Group Securities finances margin trading and operates as liquidity provider for the listed shares and ETFs. The company has a paid-up capital worth (QR 1 billion), and has been continuously posting profit since its inception. Besides being licensed by Qatar Financial Market Authority to exercise these activities, The Group Securities is also a member of Qatar Stock Exchange.

Responsibilities:

• Monitor all systems using monitoring applications.
• Take corrective actions that needn't software development - like starting stand by systems.
• Help in searching the causes of the problem using logs and services status.
• Daily procedures related to system operations.
• Work as first level support for the systems.
• Provide daily reports about system errors or problems.
• Create, follow up and co-ordinate between Business, Development, Quality and Operations for New changes through the change management policy.
• Report, follow up system problems until solved.
• Ensure accurate monitoring, logging, metrics, and alerting of Systems.
• Document all operational functions and maintain updated operational manual.
• Continuously search, test alternate solutions and new technologies to enhance system and business performance.

Qualifications

• B.S. Computer science / Information systems.
• 4 years of experience with software and information systems.
• 1 year of experience with financial systems.
• Knowledge of SQL and programming, Oracle DB experience is preferred.
• IT Operations experience,
• ITIL certified is preferred.
• Preferred experience with Cloud technologies (Google, Azure, AWS) and containers
• Knowledge of DevOps.
• Strong project management skills,
• PMP certified is preferred.
• Experience with systems monitoring and management tools.
• Knowledge of Information Security policies and procedures.
• Ability to analyze the business needs and process workflow in order to solve problems.
• UNIX / Linux experience is preferred.
• Strong communication and analytical skills.
• Strong Troubleshooting and problem-solving skills.
• Very good in Arabic and English.