Applications Specialist – Systems Operations

Employment; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

Mowasalat is seeking an Applications Specialist – Systems Operations to ensure the stability, availability and performance of enterprise applications. You will support day-to-day operations, resolve incidents, monitor systems, and coordinate with business users, IT teams, and vendors.

The role includes developing and testing software solutions, gathering requirements, and delivering training materials. Strong analytical and communication skills are essential for collaboration across stakeholders

Qualifications

• Bachelor's degree in a related field (CS/IT).
• 4–6 years of experience in enterprise application support or systems operations.
• Certifications such as CASE or programming certs (Java, Python) and Agile cert preferred.

Responsibilities

• Provide technical support for enterprise applications, ensuring reliability, scalability and performance.
• Assist in designing, developing, and testing software solutions aligned with business requirements.
• Engage stakeholders to elicit and document business and system requirements; create technical documentation.
• Integrate applications with existing systems to ensure seamless data exchange and optimize performance.
• Develop and deliver training and maintain user manuals and guides.
• Monitor system performance, support incident resolution, and drive continuous improvement.

Skills

Enterprise app support

Java

Python

Agile

Waterfall

Data analysis

Data visualization

Communication

Stakeholder management

Collaboration

Education

Bachelor's degree in Computer Science or IT

Job description

Applications Specialist – Systems Operations

Job Summary The Applications Specialist – Systems Operations plays a key role in supporting Mowasalat’s vision of delivering agile, safe, and sustainable transport solutions by ensuring the stability, availability, and performance of enterprise applications. The role is responsible for supporting day‑to‑day application operations, resolving incidents, monitoring system performance, and coordinating with business users, IT teams, and external vendors. It contributes to continuous improvement initiatives, system integration, and efficient service delivery while ensuring compliance with operational standards and maintaining high levels of system reliability and data confidentiality.

Key Responsibilities:

• Application Support & Maintenance Provide technical support for enterprise applications, resolving issues and ensuring system reliability, scalability, and performance. Maintain accurate and up-to‑date application documentation, including user manuals and technical specifications.
• Application Development & Testing Assist in designing, developing, testing, and implementing software solutions aligned with business requirements. Collaborate with stakeholders to gather requirements and develop test cases to ensure solution effectiveness.
• Business Analysis & Requirements Gathering Engage stakeholders to elicit, analyze, and document business and system requirements. Develop business cases, proposals, and technical documentation to support system enhancements and implementations.
• System Integration & Configuration Integrate applications with existing systems to ensure seamless data exchange and compatibility. Configure applications to meet business needs and optimize performance and user experience.
• User Training & Documentation Develop and deliver training programs to enhance user adoption and effective utilization of systems. Maintain user documentation such as guides, manuals, and FAQs.
• Governance, Monitoring & Continuous Improvement Monitor system performance and support incident resolution and operational improvements. Ensure compliance with operational processes, standards, and data confidentiality requirements.

Qualifications & Requirements:

• Education Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience4–6 years of experience in enterprise application support or systems operations.
• Certifications & Training (Preferred): Certified Associate in Software Engineering (CASE) or equivalent Programming certifications (e.g., Java, Python) Agile certification (e.g., Scrum Master)
• Skills & Competencies Enterprise application support and systems operations Programming languages (e.g., Java, Python) Software development methodologies (Agile, Waterfall) System integration and configuration Data analysis and visualization Strong analytical thinking, problem-solving, and attention to detail Effective communication, stakeholder management, and collaboration skills