Membership Sales & Experience Consultant

Society Qatar; Doha; On-site; QAR 36,000 - 60,000; Full time

Job summary

Society Qatar is seeking a Sales & Experience Consultant (Call Centre) to handle outbound and inbound sales and service for new member acquisition and retention. Based at Head Office, you will be the first contact for prospects, driving early sales funnel stages and ensuring a smooth handover to in-club consultants.

You will manage multiple channels, support campaigns, and maintain CRM hygiene while meeting KPIs for productivity and quality. Flexibility to work shifts may be required.

Qualifications

• Experience in a call centre, telesales, or customer service role.
• Confident and professional telephone manner.
• Ability to work in a target-driven environment.

Responsibilities

• Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
• Contact new and existing leads via phone, WhatsApp, email, and digital channels.
• Convert leads into qualified appointments for in-club Sales & Experience Consultants.
• Achieve daily, weekly, and monthly appointment and conversion targets.
• Ensure clear and accurate handover of prospect information to club-based teams.
• Support sales campaigns, promotions, referrals, and corporate lead follow-up.
• Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.
• Adhere to lead response SLAs.
• Log all activity accurately to support forecasting and reporting.
• Provide reliable pipeline visibility to the Sales Manager.

Skills

Call center experience

Telesales

Customer service

Telephone manner

CRM proficiency

MS Office

Tools

CRM systems

Microsoft Office

Job description

Society Qatar is seeking a Sales & Experience Consultant (Call Centre) to handle outbound and inbound sales and service for new member acquisition and retention. Based at Head Office, you will be the first contact for prospects, driving early sales funnel stages and ensuring a smooth handover to in-club consultants.

You will manage multiple channels, support campaigns, and maintain CRM hygiene while meeting KPIs for productivity and quality. Flexibility to work shifts may be required.