We are looking for call center agent

Society Qatar

Doha

Presencial

QAR 33 000 - 56 000

Tempo integral

14 dias+

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Resumo da oferta

Tanqeeb seeks an outbound/inbound Sales & Experience Consultant (Call Centre) to drive lead generation, appointment setting, renewals support, and high-quality member interactions from the head office in Doha. You will manage the early sales funnel, maintain CRM data, and collaborate with in-club teams to optimise the member journey.

The role requires a target-driven mindset, strong communication, and experience with CRM platforms. Arabic and English preferred; shift flexibility may be needed.

Qualificações

Experience in a call centre, telesales, or customer service role.
Confident and professional telephone manner.
Ability to work in a target-driven environment.
High attention to detail and data accuracy.
Comfortable handling objections and complaints.
Experience using CRM systems and Microsoft Office.
Arabic and English language skills preferred.
Flexibility to work shifts, evenings, and weekends if required.

Responsabilidades

Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
Contact new and existing leads via phone, WhatsApp, email, and digital channels.
Convert leads into qualified appointments for in-club Sales & Experience Consultants.
Achieve daily, weekly, and monthly appointment and conversion targets.
Ensure clear and accurate handover of prospect information to club-based teams.
Support sales campaigns, promotions, referrals, and corporate lead follow-up.
Maintain CRM hygiene including accurate records, call notes, and appointment updates.
Log all activity accurately to support forecasting and reporting.
Provide reliable pipeline visibility to the Sales Manager.
Conduct proactive service and experience check-in calls with new members.
Support retention initiatives including renewal reminders, save, and win-back campaigns.
Refer renewal opportunities to in-club teams for completion.
Represent the brand professionally in all member interactions.
Handle inbound calls from members and prospects efficiently and professionally.
Respond to enquiries relating to memberships, access, services, and facilities.
Resolve issues at first point of contact where possible.
Escalate complaints appropriately in line with SOPs and follow through to closure.
Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.
Share feedback on lead quality, objections, and outcomes.
Support a joined-up member journey between Call Centre and club.
Adhere to SOPs, scripts, data protection, and brand standards.
Maintain professionalism, confidentiality, and accuracy at all times.
Meet individual KPIs relating to productivity, quality, and outcomes.
Support continuous improvement initiatives within the Call Centre.

Conhecimentos

Call centre experience

Telesales

Customer service

Professional telephone manner

CRM systems

Microsoft Office

English and Arabic (preferred)

Shift flexibility

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Role

Sales & Experience Consultant (Call Centre)

Department

Sales & Member Experience

Division

Society Sport Center

Reporting To

Sales Manager

Direct Reports

N/A

Role Purpose

The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio.

Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants.

The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely.

Key Responsibilities

Sales, Leads & Appointment Generation

Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
Contact new and existing leads via phone, WhatsApp, email, and digital channels.
Convert leads into qualified appointments for in-club Sales & Experience Consultants.
Achieve daily, weekly, and monthly appointment and conversion targets.
Ensure clear and accurate handover of prospect information to club-based teams.
Support sales campaigns, promotions, referrals, and corporate lead follow-up.

CRM Discipline & Data Accuracy

Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.
Adhere to lead response SLAs.
Log all activity accurately to support forecasting and reporting.
Provide reliable pipeline visibility to the Sales Manager.

Member Experience, Retention & Service Calls

Conduct proactive service and experience check-in calls with new members.
Support retention initiatives including renewal reminders, save, and win-back campaigns.
Refer renewal opportunities to in-club teams for completion.
Represent the brand professionally in all member interactions.

Inbound Calls, Queries & Complaint Handling

Handle inbound calls from members and prospects efficiently and professionally.
Respond to enquiries relating to memberships, access, services, and facilities.
Resolve issues at first point of contact where possible.
Escalate complaints appropriately in line with SOPs and follow through to closure.

Collaboration with In-Club Teams

Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.
Share feedback on lead quality, objections, and outcomes.
Support a joined-up member journey between Call Centre and club.

Standards, Compliance & Professionalism