Membership Growth & Experience Consultant

Society Qatar; Doha; On-site; QAR 33,000 - 56,000; Full time

Job summary

Tanqeeb seeks an outbound/inbound Sales & Experience Consultant (Call Centre) to drive lead generation, appointment setting, renewals support, and high-quality member interactions from the head office in Doha. You will manage the early sales funnel, maintain CRM data, and collaborate with in-club teams to optimise the member journey.

The role requires a target-driven mindset, strong communication, and experience with CRM platforms. Arabic and English preferred; shift flexibility may be needed.

Qualifications

• Experience in a call centre, telesales, or customer service role.
• Confident and professional telephone manner.
• Ability to work in a target-driven environment.
• High attention to detail and data accuracy.
• Comfortable handling objections and complaints.
• Experience using CRM systems and Microsoft Office.
• Arabic and English language skills preferred.
• Flexibility to work shifts, evenings, and weekends if required.

Responsibilities

• Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
• Contact new and existing leads via phone, WhatsApp, email, and digital channels.
• Convert leads into qualified appointments for in-club Sales & Experience Consultants.
• Achieve daily, weekly, and monthly appointment and conversion targets.
• Ensure clear and accurate handover of prospect information to club-based teams.
• Support sales campaigns, promotions, referrals, and corporate lead follow-up.
• Maintain CRM hygiene including accurate records, call notes, and appointment updates.
• Log all activity accurately to support forecasting and reporting.
• Provide reliable pipeline visibility to the Sales Manager.
• Conduct proactive service and experience check-in calls with new members.
• Support retention initiatives including renewal reminders, save, and win-back campaigns.
• Refer renewal opportunities to in-club teams for completion.
• Represent the brand professionally in all member interactions.
• Handle inbound calls from members and prospects efficiently and professionally.
• Respond to enquiries relating to memberships, access, services, and facilities.
• Resolve issues at first point of contact where possible.
• Escalate complaints appropriately in line with SOPs and follow through to closure.
• Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.
• Share feedback on lead quality, objections, and outcomes.
• Support a joined-up member journey between Call Centre and club.
• Adhere to SOPs, scripts, data protection, and brand standards.
• Maintain professionalism, confidentiality, and accuracy at all times.
• Meet individual KPIs relating to productivity, quality, and outcomes.
• Support continuous improvement initiatives within the Call Centre.

Skills

Call centre experience

Telesales

Customer service

Professional telephone manner

CRM systems

Microsoft Office

English and Arabic (preferred)

Shift flexibility

Tools

CRM systems

Microsoft Office

Job description

Tanqeeb seeks an outbound/inbound Sales & Experience Consultant (Call Centre) to drive lead generation, appointment setting, renewals support, and high-quality member interactions from the head office in Doha. You will manage the early sales funnel, maintain CRM data, and collaborate with in-club teams to optimise the member journey.

The role requires a target-driven mindset, strong communication, and experience with CRM platforms. Arabic and English preferred; shift flexibility may be needed.