Luxury Restaurant Supervisor - Guest Experience & Growth

Accor; Doha; On-site; QAR 180,000 - 240,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays discounts

Discounted stays across properties

Job summary

Raffles & Fairmont Doha invites you to join as Assistant Restaurant Manager to oversee daily operations, deliver luxury dining experiences, and maintain top-tier F&B standards. Lead the restaurant team, ensure guest satisfaction, and coordinate smoothly with kitchen and hotel departments in a dynamic, high-end environment.

You will drive service excellence, manage staff performance, and contribute to revenue growth while controlling costs in a multicultural setting within the iconic Katara

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• 2–4 years of experience in restaurant operations, preferably in a luxury hotel environment.
• Strong leadership, team management, and staff development skills.
• Excellent customer service and guest relationship management abilities.
• Good knowledge of food and beverage operations, menu planning, and service standards.
• Knowledge of HACCP, food safety, hygiene, and health and safety regulations.
• Experience in inventory management, cost control, budgeting, and revenue generation.
• Proficiency in POS systems, restaurant management software, and Microsoft Office.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving, decision‑making, and organizational abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.
• Professional appearance, positive attitude, and a passion for luxury hospitality.
• Flexibility to work shifts, weekends, and public holidays.
• Additional language skills are an advantage including Arabic.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.

Responsibilities

• Oversee daily restaurant activities, ensuring smooth service, operational efficiency, and compliance with hotel standards
• Deliver exceptional luxury dining experiences, anticipate guest needs, handle complaints professionally, and exceed guest expectations
• Supervise, motivate, and train restaurant colleagues to maintain high standards of service and productivity
• Ensure consistent food and beverage service, proper table setup, professional presentation, and adherence to brand standards
• Assist with duty rosters, staff allocation, attendance monitoring, and manpower planning according to business levels
• Drive sales through suggestive selling, menu knowledge, promotions, and upselling of food and beverages
• Monitor food and beverage costs, minimize wastage, control operating expenses, and support budget targets
• Monitor stock levels, conduct regular stock checks, and ensure proper storage and rotation of food and beverage items
• Ensure compliance with HACCP, sanitation, food safety, and workplace health and safety procedures
• Coordinate with the kitchen, stewarding, front office, and other hotel departments to ensure seamless operations
• Provide personalized service to VIP guests, regular customers, and special occasions while maintaining confidentiality and professionalism
• Conduct briefings, provide on‑the‑job training, and support colleague performance evaluations and career development
• Assist with daily sales reports, operational checklists, guest feedback reports, and other management documentation
• Support the planning and execution of private dining, restaurant promotions, and special events
• Where applicable, assist the Restaurant Manager in achieving operational objectives, maintaining brand standards, and ensuring overall restaurant profitability

Skills

Leadership

Guest relations

F&B operations

English proficiency

Shift management

Cost control

Education

Diploma or Bachelor's in Hospitality Management

Tools

POS systems

Restaurant management software

Job description

Raffles & Fairmont Doha invites you to join as Assistant Restaurant Manager to oversee daily operations, deliver luxury dining experiences, and maintain top-tier F&B standards. Lead the restaurant team, ensure guest satisfaction, and coordinate smoothly with kitchen and hotel departments in a dynamic, high-end environment.

You will drive service excellence, manage staff performance, and contribute to revenue growth while controlling costs in a multicultural setting within the iconic Katara