Luxury Reservations Specialist | Guest-Centric Booking

The Luxury Collection; Doha; On-site; QAR 48,000 - 78,000; Full time

Job summary

The Luxury Collection in Doha is seeking a reservations professional to process incoming requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, verify availability, and communicate policies to ensure a smooth booking experience.

Must have a high school diploma or GED, with no prior experience required. This on-site role emphasizes accuracy, courtesy, and teamwork across the reservations team to maximize guest satisfaction.

Qualifications

• Education: High school diploma or GED (equivalent).
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantees, special rates, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in the reservation system.
• Follow escalation procedures for addressing guest concerns.

Education

High school diploma or GED

Job description

The Luxury Collection in Doha is seeking a reservations professional to process incoming requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, verify availability, and communicate policies to ensure a smooth booking experience.

Must have a high school diploma or GED, with no prior experience required. This on-site role emphasizes accuracy, courtesy, and teamwork across the reservations team to maximize guest satisfaction.