Luxury Reservations Sales Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

The Ritz-Carlton Doha is seeking a full-time Reservations Associate to process all reservation requests received by phone, fax, or mail, identify guest needs, verify room availability and rates, and explain policy details.

You will input data into the reservation system, handle special requests, and maintain guest confidentiality while upholding the hotel's renowned Gold Standards and service values.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Protect company assets and maintain confidentiality of proprietary information.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Doha is seeking a full-time Reservations Associate to process all reservation requests received by phone, fax, or mail, identify guest needs, verify room availability and rates, and explain policy details.

You will input data into the reservation system, handle special requests, and maintain guest confidentiality while upholding the hotel's renowned Gold Standards and service values.