Luxury Reservation Agent: Guest Experience & Revenue

Ennismore; Lusail; On-site; QAR 22,000 - 36,000; Full time

Job summary

Rixos Premium Qetaifan Island North in Lusail, Qatar, seeks a motivated Reservation Agent to be the first point of contact for guests, handling inquiries, processing bookings, and maximizing revenue opportunities through upselling while delivering warm, professional service.

The successful candidate will manage reservations across channels, maintain data accuracy in the PMS, and collaborate with front office and management to ensure a seamless guest experience in a luxury environment.

Qualifications

• Proficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS).
• Strong knowledge of hotel reservation systems and multiple distribution channels.
• Excellent verbal and written communication skills in English.
• Demonstrated customer service excellence with a guest-focused mindset.

Responsibilities

• Deliver consistently exceptional, friendly, and engaging service to all reservation inquiries via phone, email, and online channels.
• Process room reservation requests accurately and efficiently, entering guest information and rooming lists into the PMS.
• Maximize revenue through upselling of room categories, packages, and amenities while maintaining guest satisfaction.
• Provide comprehensive information about facilities, services, and local attractions to assist guests with their stay planning.
• Address special requests and guest preferences with empathy, ensuring personalized experiences.

Skills

PMS & RMS

Reservation system knowledge

English communication

Multitasking

Data accuracy

Upselling

Job description

Rixos Premium Qetaifan Island North in Lusail, Qatar, seeks a motivated Reservation Agent to be the first point of contact for guests, handling inquiries, processing bookings, and maximizing revenue opportunities through upselling while delivering warm, professional service.

The successful candidate will manage reservations across channels, maintain data accuracy in the PMS, and collaborate with front office and management to ensure a seamless guest experience in a luxury environment.