Guest Experience & Reputation Leader

Accor; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Accor Qatar is seeking a Guest Relations Manager to oversee the guest journey, manage a diverse team, and ensure exceptional service across the hotel. You will collaborate with front office and operations to uphold brand standards and drive guest satisfaction.

You should bring a minimum of 3 years in a similar 5-star hotel role, a Hospitality Management degree, and proficiency with Opera PMS. Fluency in Russian plus other languages is advantageous for our international guest base.

Qualifications

• Minimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage.
• A degree in Hospitality Management or related field.
• Russian language skills along with additional languages are a plus.
• Proficiency in Opera PMS, Microsoft Office, CRM systems, and MC software.
• Strong managerial and leadership abilities to guide a diverse team.
• Excellent interpersonal and communication skills with a professional demeanour.

Responsibilities

• Develops high quality relationships with guests, peers, team members, and partners.
• Champions hotel online and offline reputation and responds to feedback.
• Analyze guest feedback and coordinate action plans with department heads.
• Audit and improve guest service standards and brand compliance.
• Lead quality meetings and recognize employee contributions to guest experience.
• Upsell, cross-sell and promote loyalty programs to enhance revenue.

Skills

Leadership

Guest service

Communication

Teamwork

Education

Hospitality Management degree

Tools

Opera PMS

MS Office

CRM systems

MC software

Job description

Accor Qatar is seeking a Guest Relations Manager to oversee the guest journey, manage a diverse team, and ensure exceptional service across the hotel. You will collaborate with front office and operations to uphold brand standards and drive guest satisfaction.

You should bring a minimum of 3 years in a similar 5-star hotel role, a Hospitality Management degree, and proficiency with Opera PMS. Fluency in Russian plus other languages is advantageous for our international guest base.