Luxury Guest Relations Intern — Front Office

Kempinski Hotels; Doha; On-site; QAR 13,000 - 20,000; Part time

Job summary

Kempinski Hotels invites a Guest Relations Intern (Only Female) to join our luxury Rooms Division in Doha. The program offers hands-on exposure to 5-star operations, mentorship from the Front Office Leadership Team, and practical experience with guest interactions, lobby and executive lounge duties, and Opera PMS training.

Ideal candidates are current students or recent graduates in relevant fields, with a passion for luxury service, exceptional presentation, and strong English communication.

Qualifications

• Currently enrolled student or recent graduate in Hospitality Management, Tourism, Business Administration, or a related field.
• Fluency in English; other languages a plus.
• Willingness to learn and uphold luxury service standards.
• Strong customer-first mindset and professional etiquette.

Responsibilities

• Embody Kempinski grooming and dress code standards while demonstrating high-end presentation and professional etiquette at all times.
• Assist with welcoming, escorting, and delivering personalized care to VIPs, long-stay guests, and returning visitors upon arrival and departure.
• Develop knowledge of hotel services, dining outlets, room categories, and local attractions to guide guest inquiries effectively.
• Engage with guests in the lobby and executive lounge to gather feedback and tailor personalized stays.
• Gain practical training on Opera Property Management System and front desk workflows.
• Learn to manage guest inquiries, track preferences, and report concerns to supervisors for luxury service recovery.
• Maintain a presentable Guest Relations desk, Executive Lounge, and lobby reception areas.
• Participate in daily shift briefings, workshops, and cross-functional communications with housekeeping, concierge, and culinary teams.
• Support supervisors with ad-hoc projects aligned with internship learning objectives.

Education

Hospitality Management / Tourism / Business Administration (related field)

Job description

Kempinski Hotels invites a Guest Relations Intern (Only Female) to join our luxury Rooms Division in Doha. The program offers hands-on exposure to 5-star operations, mentorship from the Front Office Leadership Team, and practical experience with guest interactions, lobby and executive lounge duties, and Opera PMS training.

Ideal candidates are current students or recent graduates in relevant fields, with a passion for luxury service, exceptional presentation, and strong English communication.