Luxury Guest Experience Concierge

Jobf0; Doha; Presencial; QAR 67.000 - 112.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Descripción de la vacante

Fairmont Doha invites you to join as a Guest Experience Agent, delivering personalized luxury hospitality and memorable guest journeys. You will welcome guests, anticipate needs, handle inquiries, and coordinate with Front Office, Concierge, Housekeeping, and F&B to reflect our standards of service excellence.

The role emphasizes VIP amenities, guest satisfaction follow-up, and promoting facilities and loyalty programs in a dynamic luxury environment.

Formación

• Hospitality-related education or experience is required or advantageous.
• Excellent verbal and written communication skills in English.
• Knowledge of luxury hotel operations and standards is preferred.
• Ability to handle guest inquiries and resolve issues professionally.
• Proficiency with Microsoft Office and hotel management systems.

Responsabilidades

• Welcome and engage guests warmly and professionally.
• Anticipate guest needs and deliver personalized experiences.
• Handle guest inquiries, requests, and complaints efficiently.
• Coordinate VIP arrivals, amenities, and special occasions.
• Resolve guest concerns and ensure effective service recovery.
• Maintain accurate guest profiles and preferences.
• Coordinate with Front Office, Concierge, Housekeeping, and F&B teams.
• Promote hotel facilities, services, and loyalty programs.
• Follow up with guests to ensure satisfaction.
• Maintain Fairmont’s luxury hospitality and service standards.
• Ensure a seamless and memorable guest journey.

Conocimientos

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Flexibility

Professional appearance

Educación

High school diploma

Bachelor’s degree in Hospitality Management

Herramientas

Microsoft Office

Opera PMS/Cloud

Descripción del empleo

Fairmont Doha invites you to join as a Guest Experience Agent, delivering personalized luxury hospitality and memorable guest journeys. You will welcome guests, anticipate needs, handle inquiries, and coordinate with Front Office, Concierge, Housekeeping, and F&B to reflect our standards of service excellence.

The role emphasizes VIP amenities, guest satisfaction follow-up, and promoting facilities and loyalty programs in a dynamic luxury environment.