Luxury Guest Experience Concierge

Accor; Doha; Presencial; QAR 89.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary upgrades

Discounted stays across Fairmont & Raffl

Special dining discounts

Wellness discounts

Extended stays

Descripción de la vacante

Fairmont Doha is seeking a Guest Experience Agent to deliver personalized luxury hospitality throughout the guest journey. You will welcome guests, anticipate needs, handle inquiries and requests, resolve concerns, and coordinate with Front Office, Concierge, and other teams to ensure impeccable service.

You will maintain guest profiles, promote facilities and loyalty programs, and follow Fairmont's standards to create memorable experiences.

Formación

• High school diploma or bachelor's degree in Hospitality Management or related field.
• Experience in luxury hospitality or guest relations is an advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Fluency in English; additional languages are an advantage.
• Ability to work shifts, weekends, and public holidays.

Responsabilidades

• Welcome guests warmly and professionally.
• Anticipate guest needs and deliver personalized experiences.
• Handle inquiries, requests, and complaints efficiently.
• Coordinate VIP arrivals, amenities, and special occasions.
• Maintain guest profiles and preferences.
• Collaborate with Front Office, Concierge, Housekeeping, and F&B.
• Promote hotel facilities and loyalty programs.
• Ensure guest satisfaction through proactive follow-up.

Conocimientos

Communication skills

Customer service

Interpersonal skills

MS Office

English fluency

Educación

High school diploma

Bachelor's in Hospitality Management

Herramientas

Opera PMS

Descripción del empleo

Fairmont Doha is seeking a Guest Experience Agent to deliver personalized luxury hospitality throughout the guest journey. You will welcome guests, anticipate needs, handle inquiries and requests, resolve concerns, and coordinate with Front Office, Concierge, and other teams to ensure impeccable service.

You will maintain guest profiles, promote facilities and loyalty programs, and follow Fairmont's standards to create memorable experiences.