Luxury Front Desk Agent - Elite Guest Services

Jobf0; Doha; Presencial; QAR 146.000 - 218.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining discounts

Wellness discounts

Descripción de la vacante

Raffles & Fairmont Doha is seeking a Front Office Agent to warmly welcome guests, manage check-in/out, handle reservations and guest accounts, and coordinate with multiple departments to ensure seamless service.

You will respond to inquiries, process payments, maintain profiles, and promote upgrades and loyalty programs, all while upholding luxury standards in a multicultural, fast-paced setting.

Formación

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• Experience in Front Office, Guest Services, or Customer Service in luxury hotel environment.
• Knowledge of Opera PMS or other hotel property management systems.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Strong customer service, interpersonal, organization, multitasking and problem-solving abilities.
• Professional appearance and a warm, service-oriented personality; flexible shifts.

Responsabilidades

• Welcome guests warmly and provide professional front desk services.
• Manage guest check-in and check-out procedures efficiently.
• Handle reservations, room assignments, and guest registration.
• Respond to guest inquiries, requests, and complaints promptly.
• Process payments, billing, and guest account settlements accurately.
• Maintain accurate guest profiles and reservation information.
• Coordinate with Housekeeping, Concierge, and other departments.
• Provide information about hotel facilities, services, and local attractions.
• Promote room upgrades, hotel amenities, and loyalty programs.
• Handle guest feedback and provide effective service recovery.
• Maintain confidentiality and follow hotel policies and procedures.
• Ensure compliance with Raffles and Fairmont luxury service standards.

Conocimientos

Communication skills

Attention to detail

Problem solving

Customer service

Teamwork

Multicultural environment

Educación

Hospitality management degree (Diploma or Bachelor)

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

Raffles & Fairmont Doha is seeking a Front Office Agent to warmly welcome guests, manage check-in/out, handle reservations and guest accounts, and coordinate with multiple departments to ensure seamless service.

You will respond to inquiries, process payments, maintain profiles, and promote upgrades and loyalty programs, all while upholding luxury standards in a multicultural, fast-paced setting.