Luxury Front Desk Concierge — Guest Experience Champion

IC - Doha - The City (DOHWB); Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

IHG Doha is seeking a Front Desk Agent to provide professional, guest-focused service from arrival to departure. You will welcome guests by name, assist with inquiries, and coordinate with hotel teams to ensure a memorable stay.

Fluency in English is essential; additional languages are a plus. You’ll work in a luxury environment in West Bay, contributing to exceptional guest experiences and efficient front desk operations.

Qualifications

• Experience in a luxury hotel environment.
• Business-related degree or equivalent.
• Experience in learning and development methods.
• Ability to work in a fast-paced and diverse environment.
• Strong command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Result-oriented and self-motivated with a positive attitude.

Responsibilities

• Provide prompt, courteous and efficient service to all Guests from arrival to departure.
• Greet Guests personally by name and escort to their room when possible.
• Maintain up-to-date knowledge of hotel information and local services to respond to queries.
• Process accounts from check-in to check-out using front desk systems and ensure accurate postings.
• Maintain guest privacy and adhere to hotel policies and procedures.

Skills

Luxury hospitality

Customer service

Interpersonal skills

Communication skills

Time management

Education

Business-related degree

Job description

IHG Doha is seeking a Front Desk Agent to provide professional, guest-focused service from arrival to departure. You will welcome guests by name, assist with inquiries, and coordinate with hotel teams to ensure a memorable stay.

Fluency in English is essential; additional languages are a plus. You’ll work in a luxury environment in West Bay, contributing to exceptional guest experiences and efficient front desk operations.