Luxury Front Desk Agent: Guest Experience Leader

Accor; Doha; In loco; QAR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining discounts

Wellness discounts

Descrizione del lavoro

Raffles & Fairmont Doha is seeking a Front Office Agent to deliver exceptional luxury hospitality from arrival to departure. You will manage check-in/out, reservations, and guest accounts, coordinating with Housekeeping, Concierge and other departments to ensure seamless experiences.

The role requires a professional appearance, strong communication, and a passion for outstanding guest service in a fast-paced luxury environment. Shifts include evenings, weekends, and holidays.

Competenze

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Additional language skills are an advantage
• Strong customer service and interpersonal skills
• Excellent organizational, multitasking, and problem-solving abilities
• Professional appearance and a warm, service-oriented personality
• Ability to handle guest complaints with diplomacy and professionalism
• Strong attention to detail and commitment to luxury service standards
• Ability to work flexible shifts, including evenings, weekends, and public holidays

Mansioni

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints promptly
• Process payments, billing, and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping, Concierge, and other departments
• Provide information about hotel facilities, services, and local attractions
• Promote room upgrades, hotel amenities, and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and follow hotel policies and procedures
• Ensure compliance with Raffles and Fairmont luxury service standards

Conoscenze

Excellent communication

Customer service

Interpersonal skills

Microsoft Office

Formazione

Diploma or bachelor’s degree in Hospitality Management

Strumenti

Opera PMS

Microsoft Office

Descrizione del lavoro

Raffles & Fairmont Doha is seeking a Front Office Agent to deliver exceptional luxury hospitality from arrival to departure. You will manage check-in/out, reservations, and guest accounts, coordinating with Housekeeping, Concierge and other departments to ensure seamless experiences.

The role requires a professional appearance, strong communication, and a passion for outstanding guest service in a fast-paced luxury environment. Shifts include evenings, weekends, and holidays.