Luxury Doorman & Guest Experience Host

Fairmont Hotels & Resorts; Doha; On-site; QAR 16,000 - 25,000; Full time

Job summary

Fairmont Doha is seeking a friendly and professional Doorman to be the first point of contact for guests, delivering a warm welcome, personalized assistance, and elegant hospitality reflective of the Fairmont brand.

You will manage vehicle flow, assist with luggage, and coordinate with Bell Attendants to ensure a seamless arrival and departure experience while upholding luxury standards and impeccable grooming.

Qualifications

• Previous experience in a luxury hotel or guest service role preferred
• Excellent communication and interpersonal skills
• Strong customer service focus with the ability to anticipate guest needs
• Physically able to stand for long periods and lift luggage when required
• Fluent in English; additional languages are an advantage

Responsibilities

• Warmly welcome guests upon arrival with courtesy, professionalism, and grace
• Offer assistance with doors, luggage, transportation, and directions
• Provide personalized service by recognizing returning guests and using guest names when possible
• Maintain a polished and friendly demeanor while anticipating guest needs
• Escort guests to the lobby when needed and coordinate with Bell Attendants for luggage handling
• Manage vehicle flow at the main entrance to ensure safe, efficient, and orderly operations
• Assist with valet coordination as required and notify the valet team of arriving vehicles
• Ensure the driveway and entrance areas remain clean, organized, and free of obstructions
• Liaise with Bell Desk, Valet, Concierge, and Front Office teams for seamless guest service
• Communicate guest arrivals, VIP status, and special requests promptly to relevant departments
• Assist with courier deliveries, taxis, ride requests, and private transportation arrangements
• Observe and report any suspicious activity to security immediately
• Support emergency procedures, including crowd control and evacuation assistance
• Ensure all safety and brand standards are followed at all times
• Maintain impeccable grooming and a professional appearance in accordance with Fairmont grooming standards
• Embody Fairmont’s values, service culture, and commitment to luxury hospitality

Skills

Communication

Interpersonal skills

Guest service

English fluency

Professionalism

Job description

Fairmont Doha is seeking a friendly and professional Doorman to be the first point of contact for guests, delivering a warm welcome, personalized assistance, and elegant hospitality reflective of the Fairmont brand.

You will manage vehicle flow, assist with luggage, and coordinate with Bell Attendants to ensure a seamless arrival and departure experience while upholding luxury standards and impeccable grooming.