Luxury Front Office Agent - Guest Experience

Fairmont Hotels & Resorts; Doha; In loco; QAR 45.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted stays across Fairmont & Ral

Exclusive colleague perks

Descrizione del lavoro

Fairmont Doha, part of the Fairmont Hotels & Resorts network, invites you to join as a Front Office Agent. You will greet guests, check in/out, handle reservations and room assignments, and support guests with inquiries to deliver a memorable luxury experience.

We value professionalism, strong English communication, and the ability to work flexible shifts in a multicultural environment. You will collaborate with housekeeping and other teams to ensure smooth operations while upholding our brand

Competenze

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in front office, guest services, or customer service is preferred
• Knowledge of Opera PMS or other hotel property management systems is an advantage

Mansioni

• Welcome guests and provide efficient check-in and check-out services
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests and complaints professionally
• Process payments and maintain accurate billing records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Promote hotel facilities, services, and loyalty programs
• Maintain accurate guest information and daily reports
• Ensure compliance with hotel policies, procedures, and service standards

Conoscenze

Customer service

Communication

Multitasking

Teamwork

Formazione

Diploma or Bachelor's in Hospitality Management, Tourism, Business Administration, or related field

Strumenti

Opera PMS

Descrizione del lavoro

Fairmont Doha, part of the Fairmont Hotels & Resorts network, invites you to join as a Front Office Agent. You will greet guests, check in/out, handle reservations and room assignments, and support guests with inquiries to deliver a memorable luxury experience.

We value professionalism, strong English communication, and the ability to work flexible shifts in a multicultural environment. You will collaborate with housekeeping and other teams to ensure smooth operations while upholding our brand