Front Office Agent

Raffles Hotels & Resorts; Doha; In loco; QAR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Raffles Hotels & Resorts Doha is seeking a Front Office Agent to deliver ultra-luxury hospitality from arrival through departure. You will be the first point of contact, handling check-in/check-out, reservations, room allocations and guest accounts with warmth and precision.

Collaborating with Guest Experience/Relations, Butler, Concierge, Housekeeping and Reservations, you will help ensure seamless operations and memorable stays.

Mansioni

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints promptly

Descrizione del lavoro

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.

The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure. The role serves as the first point of contact, ensuring smooth check-in and check-out procedures, managing reservations, room allocations, guest accounts, and responding to guest inquiries and requests.

The Front Office Agent works closely with Guest Experience/Relations, Butler, Concierge, Housekeeping, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences. The position requires strong communication, attention to detail, problem-solving abilities, and a commitment to maintaining the highest standards of Raffles and Fairmont luxury service.

Key Responsibilties

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints promptly