Front Desk Agent

IHG Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

IHG Hotels & Resorts in Doha is seeking a Front Desk Agent to deliver professional, guest-focused service throughout the guest stay. You will greet, assist, and coordinate with guests to ensure a memorable experience while maintaining hotel standards and procedures.

The role requires strong English communication, a hospitality mindset, and the ability to work in a fast-paced luxury environment. Prior Front Office experience is preferred, with a focus on accuracy and guest privacy.

Qualifications

• Proven customer service experience in a luxury or hospitality setting.
• Strong command of spoken and written English.
• Ability to work in a fast-paced, guest-facing environment.

Responsibilities

• Provide prompt, courteous service to guests from arrival to departure.
• Greet guests by name and assist with check-in/check-out procedures.
• Maintain knowledge of hotel facilities, services, and local attractions.

Skills

Excellent English communication

Customer service

Front desk operations

Education

Hospitality or hotel management degree

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award‑winning restaurants, state‑of‑the‑art meeting venues, easy access to local highlights, health and fitness club, and a rooftop pool, ensure a memorable stay.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

What’s the job?

As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

• Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests.
• Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed.
• Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

What We Need From You:

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Similar experience in a luxury hotel.
• A business‑related degree or equivalent.
• Experience in effective learning and development methods.
• Ability to work in a fast‑paced and diverse work environment.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Result‑oriented and self‑motivated along with a positive attitude.

What We Offer:

We’ll reward all your hard work with a competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. Visit www.careers.ihg.com to find out more about us.