Outlet Supervisor

IHG Hotels & Resorts; Doha; On-site; QAR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Global career opportunities

Job summary

InterContinental Doha Beach & Spa, part of IHG Hotels & Resorts, seeks an Outlet Supervisor to manage a luxury F&B outlet in Doha. You will oversee service standards, coach staff, and drive guest satisfaction while ensuring profitability and compliance with brand guidelines.

The role requires strong English communication, luxury-hospitality experience, and the ability to multitask in a fast-paced environment; additional languages are a plus.

Qualifications

• Similar experience in a luxury hotel or resort.
• Excellent communication skills.
• Strong interpersonal skills with written and spoken English.
• Additional language is an advantage.
• Strong organizational ability.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Supervise daily operation of the assigned F&B outlet to ensure efficient service.
• Lead, coach, and motivate the team to deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel procedures.
• Assist Outlet Manager with scheduling, training, and performance management.
• Handle guest feedback professionally and resolve concerns promptly.
• Ensure cleanliness, hygiene, safety and food handling standards.
• Monitor stock levels, coordinate requisitions, and minimize waste.
• Drive upselling initiatives and support revenue targets.
• Conduct pre-shift briefings and communicate priorities to the team.
• Foster a positive, collaborative and inclusive work environment.

Skills

Outlet supervision

Team leadership

Guest satisfaction

English communication

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As an Outlet Supervisor, you will support the overall outlet operations to deliver and maintain guest satisfaction and business results. Your responsibilities will include but not limited to promoting and ensuring guest satisfaction in your F&B venue of responsibility, supervise the operations efficiently in accordance to the established F&B concept and hotel standards, ensuring that all operating standards are adhered to in order to achieve the highest level of service and maximize profitability and assigning responsibilities to team members and periodically checking their performance.

Additionally, you will be expected to:

• Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service.
• Lead, coach, and motivate the team to consistently deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel operating procedures.
• Support the Outlet Manager in scheduling, training, performance management, and team development.
• Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction.
• Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times.
• Monitor stock levels, coordinate requisitions, and minimize waste through effective inventory control.
• Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets.
• Conduct pre-shift briefings and communicate daily operational priorities with the team.
• Foster a positive, collaborative, and inclusive working environment.

What We Need From You

• Similar experience in a luxury hotel and/or resort
• Excellent communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.