Luxury F&B Outlet Manager – Qalamkari

BANYAN TREE; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

Raffles The Palm in Doha is seeking an Outlet Manager - Qalamkari to oversee the outlet's operations and uphold the highest standards of service and professional management. The role focuses on directing staff, ensuring product knowledge, and maintaining quality across all F&B activities.

Reporting to the senior F&B leadership, you will supervise day-to-day operations, manage guest satisfaction, and ensure compliance with policies while driving performance and training initiatives.

Qualifications

• Responsibilities include motivating and supervising outlet staff, maintaining training programs, and ensuring product knowledge.

Responsibilities

• Motivate discipline direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily role plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staff s appearance attitude and degree of professionalism

Job description

Raffles The Palm in Doha is seeking an Outlet Manager - Qalamkari to oversee the outlet's operations and uphold the highest standards of service and professional management. The role focuses on directing staff, ensuring product knowledge, and maintaining quality across all F&B activities.

Reporting to the senior F&B leadership, you will supervise day-to-day operations, manage guest satisfaction, and ensure compliance with policies while driving performance and training initiatives.